Ciklum is looking for a Account Manager to join our team full-time in Spain.
We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.
About the role:
As a Account Manager you will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.
The post holder will have a primary focus on creating trusted partnerships and will support growth of Ciklum’s client verticals (Consumer/CPG, Fintech and iGaming).
Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market
Manage client accounts and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
Support technological and digital transformation conversations and initiatives at a strategic level
Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
Work hand in hand with delivery team to support high quality delivery and support engagement management
Manage escalations for client account and provide help/support to team members by acting as the single point of contact
Identify and manage engagement risks, flagging issues early managing to resolution
Ensure pipeline quality and quantity in CRM and follow Ciklum sales process
Manage commercial and contractual discussions with client accounts
4+ years within Account Management function including consulting, technology solutions / IT services, front office transformation and digital engagements
Proficiency in Spanish
Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
Strong commercial and contractual acumen
Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
Experience in working with the CPG/ Fintech/ iGaming clients industries
What's in it for you
Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, Multisport cards, as well as financial and legal consultations
Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
Flexibility: choose how you want to work – a 100% remote or on-site in our offices. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
Our Delivery Center in Malaga is one of the leading IT hubs in Andalusia – it provides an exceptional mix of vibrant tech talent community, wide-open access to learning and career advancement opportunities, hybrid / remote work setup & endless Mediterranean seashore summer.
Be bold, not bored!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
Experiences of tomorrow. Engineered together
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.