Account Manager (BFSI/Consumer) for Ciklum

Description

Ciklum is looking for an experienced Account Manager with a minimum of 5 years’ experience to manage and grow existing client business for our digital product and service offerings. The post holder will have a primary focus on creating trusted partnerships where Ciklum delivers large scale innovation and digital platforms to support the growth of our clients across either the:

• Consumer Industry Vertical: Advertising & Media, Retail Hospitality & Facilities, Education & Information, Travel & Mobility, Consumer Products & Other

or

• BFSI Industry Vertical: Banking, Financial Services and Insurance

You will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.

Responsibilities

• Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market
• Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
• Support technological and digital transformation conversations and initiatives at a strategic level
• Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
• Manage the account and delivery team performance
• Manage escalations for client account and provide help/support to team members by acting as the single point of contact
• Work with the Account Director to ensure robust and seamless governance and escalation management, (where required) for the account
• Identify and manage engagement risks, flagging issues early managing to resolution
• Achieve quarterly targets/quotas and KPI’s for client accounts
• Lead opportunities through all stages of the sales process from prospect to delivery
• Ensure pipeline quality and quantity in CRM and follow Ciklum sales process

Requirements

• Minimum of 4 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
• Demonstrable knowledge of the Consumer or BFSI market vertical including latest industry trends and operational expertise
• Excellent interpersonal, communication and presentation skills, (both verbally and written)
• Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
• Ability to lead and direct teams in a complex sales cycle
• Strong commercial and contractual acumen
• Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
• Experienced working in a dynamic, fast paced, matrix structured organisation with onshore, nearshore and offshore development teams
• A passion to learn, adapt and improve across interactions and deliverables

Personal skills

• Entrepreneurial, high energy, solution led, people and relationship orientated
• Ambitious, highly motivated and results driven but also collaborative in nature
• Ability to build strong relationships and influence both internally and with our clients
• Can work autonomously, without close supervision, and mature enough to take responsibility
• Acts as a team player with highly developed communication skills

What's in it for you

• Working in a creative and dynamic team environment
• Great earning potential for the entrepreneurial high performer
• Build your career in a proven successful high growth company with unique service offering on the market
• Variety of knowledge sharing, training and self-development opportunities
• Private Equity backed environment to foster growth and collaboration