Agile Coach for Thomas Cook

Kyiv, Amosova, Ukraine


The Thomas Cook Group is the oldest and best known name in leisure travel with a history of innovation that started in 1841. Then Company is proud to serve the 19 million customers who chose to travel with TC each year and, are focused on transforming their business so that they can serve even more customers in ways that deliver better holiday dreams.

Thomas Cook is supported by 21,813 employees and operates from 15 source markets; it’s a leading company(by revenue) in all its core domains. Thomas Cook Group plcʼs shares are listed on the London Stock Exchange (TCG).

The Companyʼs very essence is to deliver inspiring personal journeys as the trusted pioneer in global travel. The core of our strategy is to deliver a high-tech, high-touch approach and being there for their customers wherever, whenever and however they want to connect with Company. TC Group is building the capability to support personalized customer interaction through micro-segmentation, social media integration, and powerful recommendation analytics.

Read more about the client


On behalf of Thomas Cook, Ciklum is looking for an experienced Agile Coach to join its Kyiv team on a full-time basis. This is a great opportunity to be part of an exciting team that delivers a standard-bearing product within the travel industry.

Main duties: mentoring and coaching to create a high-performing, self-organizing teams. The Agile Coach will help the teams to take accountability for its results, providing help and support along the way. As a passionate “agilest”, the Agile Coach will spend each day creating the environment for success in both the teams, and the organization.


Agile Coaching:

  • Cultivate Agile mindset across the organization
  • Serve as agile coach to stakeholders
  • Spread Agile expertise: conduct trainings, workshops, presentations

Creative Environment:

  • Team dynamics expert: support Squads in design, forming and storming stages
  • Nurture self-governance in teams he oversees
  • Support HR and line-managers (in hiring and OKRs)
  • Assist in conflict resolution
  • Events facilitation


  • Analyze, surface and coach the teams across the organization how to solve problems and roadblocks


  • Build boards and design reports
  • Apply data driven approach

Community Support:

  • Build the cross-team alignment
  • Contribute to the Agile Guild
  • Share the knowledge acquired (via lean coffee, blogging platform)


  • Experience of already being a full-role Agile Coach or Scrum Master is a must
  • Successful experience helping Teams to become more effective at building great products with Scrum
  • Passionate about, and has deep and broad knowledge of Scrum and Agile
  • Understanding team dynamics and prove of helping teams to become more effective
  • Great facilitation skills and can design and run engaging and effective Sprint Retrospective
  • Clear understanding of Scrum Master, Project Manager, Product Owner roles and its boundaries
  • Great training, mentoring and coaching skills
  • Ability to influence and motivate without hierarchical authority
  • Comfortable engaging with senior leaders and stakeholders to support the change process
  • Fluent English
  • Ability to lead a team


  • Technical background, experience as a Developer or QA
  • Certified Scrum Professional® (CSP) or equivalent

Personal skills

  • Critical thinking and problem-solving skills
  • Great interpersonal, communication, listening and questioning skills

What's in it for you

  • A unique working environment where you communicate and work directly with colleagues abroad on a day-to-day basis
  • Competitive salary
  • Career opportunities within big and well-known travel provider from Europe
  • Possibility to work in a big and successful company
  • Possibility to work from home one day per week (after the trial period is passed)
  • Long-term employment with 20 working-days paid vacation and other social benefits