Client Delivery Management Assistant for Ciklum

Kyiv, Amosova, Ukraine

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Ciklum is a top-five global Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you'll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Read more about the client

Description

Ciklum is looking for a Client Delivery Assistant to join our strong and professional team in Kyiv.

We are looking for a passionate Client Delivery Assistant who will work with and assist our Client Delivery Managers in interfacing with the wider Ciklum organization.

Responsibilities

  • Full support of direct Client requests and Client Delivery Manager requests
  • Function as liaison between Client, Client Delivery Managers and internal Ciklum departments
  • Initiation, Management, Control and follow-up on Service requests to other departments (Invoicing, Procurement, IT, Administrative Department, Concierge, etc)
  • Analytical reports and presentations preparation
  • Ad-hoc support for Client Delivery Management

Requirements

  • Service-minded personality with good interpersonal skills
  • Problem solving attitude and attention to detail
  • Able to work on several tasks at the same time
  • Advanced in English – Both in writing and orally
  • Proactive, quick-learned and stress resistant person
  • Previous service support experience as advantage
  • Knowledge of Service Now/ Jira is an advantage

What's in it for you

  • Unique working environment where you communicate and work directly with client
  • Variety of knowledge sharing, training and self-development opportunities
  • Competitive salary
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions