Customer Support Specialist for Ciklum Support Center (Dnipro)

Dnipro, Ukraine


Ciklum’s Support Centre delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.

Read more about the client


On behalf of our new client, Ciklum Support Center is looking for an Customer  Support Specialist  to join Dnipro team on a full-time basis.

Our automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.


  • Working in shifts, each shift is 6-9 hours;
  • Gain and maintain full knowledge of the company’s’ products and flows;
  • Proactively monitoring, sampling and testing events on the Production environment;
  • Providing first tier support to any issue raised and found;
  • Responsibility for customer support cases coming from both emails and phone calls.


  • Excellent communication skills in English​​ – Must;
  • Technical understanding and experience with Windows and Office – Must;
  • Experience in technical support Tier 1 or 2 – Advantage ;
  • Proficient in Microsoft Office – Must;
  • Experience in video – Advantage;
  • Experience in Online streaming (CDN) – Advantage;
  • Experience in dynamic, fast paced, hi-tech environment – Advantage.

Personal skills

  • Strong technical and problem solving skills​;
  • Proactive, hard worker and fast learner;
  • Strong communication skills and excellent team worker;
  • Service oriented approach;
  • Practical thinking;
  • Methodological;
  • Process monitoring and Control;
  • Organization and order, tying up loose ends;
  • Passion about sports will be an advantage.

What's in it for you

  • Variety of knowledge sharing and training opportunities;
  • Unique working environment where you communicate and work directly with client;
  • Competitive salary, career and professional growth;
  • Possibility to work in a big and successful company;
  • Long-term employment with 20 working-days paid vacation and other social benefits ;
  • Working in centrally located office with warm atmosphere which creates really good working conditions.