Customer Support Specialist for Ciklum Support Center (Dnipro)

Dnipro, Ukraine

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Ciklum’s Support Centre delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.

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Description

On behalf of our new client, Ciklum Support Center is looking for an Customer  Support Specialist  to join Dnipro team on a full-time basis.

Our automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.

Responsibilities

  • Working in shifts, each shift is 6-9 hours;
  • Gain and maintain full knowledge of the company’s’ products and flows;
  • Proactively monitoring, sampling and testing events on the Production environment;
  • Providing first tier support to any issue raised and found;
  • Responsibility for customer support cases coming from both emails and phone calls.

Requirements

  • Excellent communication skills in English​​ – Must;
  • Technical understanding and experience with Windows and Office – Must;
  • Experience in technical support Tier 1 or 2 – Advantage ;
  • Proficient in Microsoft Office – Must;
  • Experience in video – Advantage;
  • Experience in Online streaming (CDN) – Advantage;
  • Experience in dynamic, fast paced, hi-tech environment – Advantage.

Personal skills

  • Strong technical and problem solving skills​;
  • Proactive, hard worker and fast learner;
  • Strong communication skills and excellent team worker;
  • Service oriented approach;
  • Practical thinking;
  • Methodological;
  • Process monitoring and Control;
  • Organization and order, tying up loose ends;
  • Passion about sports will be an advantage.

What's in it for you

  • Variety of knowledge sharing and training opportunities;
  • Unique working environment where you communicate and work directly with client;
  • Competitive salary, career and professional growth;
  • Possibility to work in a big and successful company;
  • Long-term employment with 20 working-days paid vacation and other social benefits ;
  • Working in centrally located office with warm atmosphere which creates really good working conditions.