Ciklum’s Support Centre delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.
On behalf of our new client, Ciklum Support Center is looking for an Customer Support Specialist to join Dnipro team on a full-time basis.
Our automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.
- Working in shifts, each shift is 6-9 hours;
- Gain and maintain full knowledge of the company’s’ products and flows;
- Proactively monitoring, sampling and testing events on the Production environment;
- Providing first tier support to any issue raised and found;
- Responsibility for customer support cases coming from both emails and phone calls.
- Excellent communication skills in English – Must;
- Technical understanding and experience with Windows and Office – Must;
- Experience in technical support Tier 1 or 2 – Advantage ;
- Proficient in Microsoft Office – Must;
- Experience in video – Advantage;
- Experience in Online streaming (CDN) – Advantage;
- Experience in dynamic, fast paced, hi-tech environment – Advantage.
- Strong technical and problem solving skills;
- Proactive, hard worker and fast learner;
- Strong communication skills and excellent team worker;
- Service oriented approach;
- Practical thinking;
- Process monitoring and Control;
- Organization and order, tying up loose ends;
- Passion about sports will be an advantage.
What's in it for you
- Variety of knowledge sharing and training opportunities;
- Unique working environment where you communicate and work directly with client;
- Competitive salary, career and professional growth;
- Possibility to work in a big and successful company;
- Long-term employment with 20 working-days paid vacation and other social benefits ;
- Working in centrally located office with warm atmosphere which creates really good working conditions.