Technical Support Specialist for Ciklum Support Center (Dnipro)

Dnipro, Ukraine

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Ciklum’s Support Centre delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.

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Description

On behalf of our new client, Ciklum Support Center is looking for  Technical Support Specialist to join Dnipro team on a full-time basis.
Our Support Center seeks an ambitious technical support engineer to provide technical support and problem resolution in Linux environment to provide customers with a top-class assistance.

We are looking for service oriented specialist with excellent English language, perfect communication skills and knowledge of Unix / Linux operating system. You should be interested in IT in general and be ready to learn about new products and constantly improve your technical knowledge.

Responsibilities

  • Troubleshoot and resolve complex, critical and sensitive support issues over the phone or electronically;
  • Recreate customer issues and if needed document solutions to known issue;
  • Help to solve most simple problems directly otherwise escalate the issues through our ticket system to next level support, development or product management;
  • Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation;
  • Manage status and activity reporting to customer;
  • Update the documentation;
  • Support for scheduled activities (release support and changes for production).

Requirements

  • Excellent communication skills: English – must, other languages – advantage;
  • Experience in technical support (Level 1 or 2);
  • Understand and analyze requests, react quickly;
  • Service oriented with desire to help people;
  • Push the matter through;
  • Detail oriented, reliable, stress resistant;
  • Responsible, initiative, multitasking, self-organized, eager to learn;
  • Able to plan your own time;
  • Shift work .

Desirable

  • Technical understanding and experience in Linux environment; understanding of linux-based operating systems;
  • Experience in video;
  • Experience in Online streaming (CDN);
  • Experience in dynamic, fast paced, hi-tech environment.

What's in it for you

  • Unique working environment where you communicate and work directly with client;
  • Variety of knowledge sharing, training and self-development opportunities;
  • Competitive salary;
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions;
  • Possibility to travel to Kenya and Norway.