Technical Support Specialist for Ciklum Support Center (Dnipro)

Dnipro, Ukraine


Ciklum’s Support Centre delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.

Read more about the client


On behalf of our new client, Ciklum Support Center is looking for  Technical Support Specialist to join Dnipro team on a full-time basis.
Our Support Center seeks an ambitious technical support engineer to provide technical support and problem resolution in Linux environment to provide customers with a top-class assistance.

We are looking for service oriented specialist with excellent English language, perfect communication skills and knowledge of Unix / Linux operating system. You should be interested in IT in general and be ready to learn about new products and constantly improve your technical knowledge.


  • Troubleshoot and resolve complex, critical and sensitive support issues over the phone or electronically;
  • Recreate customer issues and if needed document solutions to known issue;
  • Help to solve most simple problems directly otherwise escalate the issues through our ticket system to next level support, development or product management;
  • Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation;
  • Manage status and activity reporting to customer;
  • Update the documentation;
  • Support for scheduled activities (release support and changes for production).


  • Excellent communication skills: English – must, other languages – advantage;
  • Experience in technical support (Level 1 or 2);
  • Understand and analyze requests, react quickly;
  • Service oriented with desire to help people;
  • Push the matter through;
  • Detail oriented, reliable, stress resistant;
  • Responsible, initiative, multitasking, self-organized, eager to learn;
  • Able to plan your own time;
  • Shift work .


  • Technical understanding and experience in Linux environment; understanding of linux-based operating systems;
  • Experience in video;
  • Experience in Online streaming (CDN);
  • Experience in dynamic, fast paced, hi-tech environment.

What's in it for you

  • Unique working environment where you communicate and work directly with client;
  • Variety of knowledge sharing, training and self-development opportunities;
  • Competitive salary;
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions;
  • Possibility to travel to Kenya and Norway.