Customer Support Specialist for Ciklum Support Center

Dnipro, Ukraine

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Ciklum Support Center delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.

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Description

On behalf of Ciklum Support Center, Ciklum is looking for a Customer Support Specialist to join Dnipro team on a full-time basis.

 

Responsibilities

  • Respond to customers’ request (in quick and efficient manner) through chats and calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Understand and analyze customers’ problem, find appropriate and acceptable solutions
  • Following up with a client to ensure the problem is resolved
  • Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
  • Ensure customer satisfaction and provide professional customer support
  • Be responsible for the quality of service and performance
  • Provide regular and accurate reporting on a daily basis

Requirements

  • Basic technical background (Basic IT education, courses will be a plus)
  • Understand and analyze requests, react quickly;
  • Excellent English, both written and speaking skills are required; additional languages will be a plus
  • Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
  • Excellent communication skills, be able to start a conversation with strangers/foreigners easily
  • Service oriented with desire to help people
  • Proficiency in Windows/Linux/Mac OS
  • Detail oriented, reliable, stress resistant
  • Responsible, initiative, multitasking, self-organized, eager to learn
  • Able to plan your own time
  • Shift work (morning-day, day-evening, evening-night)
  • Experience with Jira, Confluence, Zendesk/Freshdesk or other systems
  • Experience on similar (IT support) position will be a plus
  • Location: Ciklum Office, Dnepropetrovsk

Desirable

  • Experience with Windows/Linux/Mac OS
  • Familiarity with JSON, XML, CSV standards; REST API would be a plus
  • Experience on similar IT position would be a plus
  • Experience with Jira, Confluence, Zendesk will be a plus
  • Basic IT education, courses will be a plus

What's in it for you

  • Variety of knowledge sharing and training opportunities
  • Unique working environment where you communicate and work directly with client
  • Competitive salary
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits
  • Working in centrally located office with warm atmosphere which creates really good working conditions