Delivery Operations Specialist

Description

Ciklum is looking for a Delivery Operations Specialist to join our team full-time in Ukraine.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide. 

Responsibilities

• Be a center of discipline and accuracy in time logging for Delivery Center or globally
• Manage and regularly improve operational processes to maximize operating efficiencies
• Set up and run the governance enable achieving Delivery Center targets
• Provide analytical support to ensure the execution of operational objectives (utilization, hiring capacity, capability management, profitability, and attrition)
• Acting as the pivotal point of Ciklum Digital business operations – weekly/monthly closing
• Acting as first-line support for a delivery system for delivery managers and delivery teams
• Collecting ad-hoc data and building analytics and reports for Ciklum Digital in collaboration with other departments/projects/units/etc.

Requirements

• Experience with spreadsheets (quickly build a pivot table, use formulas like vlookup, sumifs, countifs, importrange and queries) and business intelligence tools (at Ciklum we use Sisense, DataStudio, Apps Script)
• Ability to work in an unstructured environment, navigate ambiguity, and bring clarity and structure
• Excellent analytical skills
• Excellent presentation and communication skills

What's in it for you

At Ciklum we are continuously breaking barriers and never stand still. You will join a like-minded Operations team that is relentlessly seeking new, more ingenious ways of solving problems.

Ciklum is a place to take ownership and be empowered to apply your solutions to solve problems.