Ciklum is looking for an Expert User Researcher with a proven track record of conducting influential research to join our Product Design team full-time in the United Arab Emirates.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As an Expert User Researcher, you will need to be able to conduct and lead research activities, integrate and deliver user insights, that help design brilliant experiences that meet our customers’ needs. We recognise the pivotal role that user research plays in delivering brilliant experiences that support our customers. You’ll represent the user research specialism alongside more junior researchers and be a part of a wider Product Design Team.
Our client is a technology business that runs large-scale transformation engagements across various verticals, including the public sector. You will be part of a key initiative to modernize a nationwide government platform through comprehensive digital transformation. By leveraging advanced web portals, mobile applications, CRM systems, predictive analytics, and AI, our dynamic team aims to enhance and streamline core services for government officials, the legal ecosystem, and citizens. Our primary focus is on ensuring seamless integration, scalability, and adherence to rigorous performance and security standards.
So, if you have a well-established research process with measured outcomes, articulating your success and failure stories and the lessons learned from that work, we want to hear from you.
Responsibilities
Own, lead and execute all research activities, ensuring that the appropriate processes, principles, and resources are engaged to generate quality outcomes for customers and the business
We appreciate sharing thoughts, concerns, feedback and advice because it polishes our solutions. As a user researcher, you will be in constant collaboration with product managers, designers, business analysts and engineers to ensure everyone understands and is on board with research output
Feeling and acting as if you are the co-owner of the project is what makes all the difference. Go ahead and take the initiative, the responsibility, go further than the surface, – and share the success of the product
Work with the research leadership team to develop quality standards across practice, methods and ways-of-working
You’ll have the advantage of inspiring your team, sharing your experience and mentoring team members in their skills and projects
Champion user research across the organization, educating, influencing, and guiding stakeholders and partners. Ensure that your team and stakeholders are appropriately supported
Requirements
A solid set of skills and hands-on experience in user research, with deep understanding of methodologies and processes. 4+ years is what we have in mind
Proven experience leveraging both qualitative and quantitative research to drive product and/or organizational change
Professional spoken and written Arabic skills & living experience in the Middle East
You have helped ship products and sites that solve real problems, and that people use, with strong case studies and research artifacts to back it up
Proven experience in spotting research opportunities across various parts of the product life cycle and defining the best approach to carry it out
You have experience leading and managing the end-to-end user research process and communicating progress and results to teams
Experience with setting up and analyzing the results of unmoderated usability testing studies
Experience with setting up and managing research repositories
You have strong communication skills with the ability to clearly articulate your thinking, the desire to have your voice heard and the power to persuade others around to your perspective
Create evidence-led narratives that bring to life the experience of customers and colleagues, enabling partners to better understand, empathize and engage with their needs and mindsets
Experience in planning, executing, and contributing to discovery phases and design sprints
Guide and support teams and individuals to help accelerate the adoption of user research within the organization
Help evolve our processes as there is huge scope for change-making
Experience working in cross-disciplinary teams
Desirable
Experience in building digital solutions for Governments or Non-Profits
Experience in workshops
What's in it for you
Ability to work on challenging projects, deal with complex solutions
Work with start-ups, scale-ups, and enterprise clients across different industries
Friendly and collaborative teams in an enjoyable working environment
Strong focus on continuous expertise growth through various trainings and communities
Be bold, not bored!
Experiences of tomorrow. Engineered together
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
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