Head of Delivery Operations for Ciklum (Kyiv)

Ciklum is a top-five global Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you'll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

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Description

Ciklum is looking for a Head of Delivery Operations to join our strong and professional team in Kyiv.

Head of Delivery Operations will provide coordination and monitoring of activities necessary to ensure that Delivery Function present proper operational performance enabling delivery of capabilities and effectiveness in line with clients’ expectations. Head of Delivery Operations will act as a point of contact for bottom-up / top-down communication as well as for the cross-functional activity.

Responsibilities

  • Delivery Operational performance (KPIs; SLAs; OLAs);
  • Delivery Transformation initiatives;
  • Cross-functional operations and initiatives (governance over Delivery Function involvement);
  • Internal Delivery Operations monitor /issues resolution:
  • Finance; Reporting & Management Tools;
  • Service Validation and Development;
  • Resourcing;
  • Delivery Partnership.

Requirements

  • Business understanding, business operations knowledge;
  • Technology understanding; innovative technology literacy;
  • Financial literacy.

Personal skills

  • Leadership; cooperation; soft skills;
  • Structured thinking; project management;
  • Results Driven;
  • Business Acumen.

What's in it for you

  • Unique working environment where you communicate and work directly with client
  • Variety of knowledge sharing, training and self-development opportunities
  • Competitive salary
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions

Client video presentation

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