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Head of Delivery Operations for Ciklum

Kyiv

Administrative vacancies

Description

Ciklum is looking for an innovative and hands-on Head of Delivery Operations to join our expanding global team.
This role leads a high-performing operations team and supports 1500+ people located globally and is responsible for developing, implementing, managing, and continuously improving operational processes ensuring our operations are robust as we scale. Setting up data-driven predictive decision-making and driving improvements will be at the heart of this role.
You are a driven and focused individual who will spot inefficiencies, design the solution and implement it at pace.

Responsibilities

  • Build and lead best-in-class digitalized operational processes to support the changing needs of the globally growing delivery organization
  • Work with stakeholders including C-Suite to assess and prioritize possible changes and improvements to the ways of working and feed into the organizational improvement initiatives
  • Ensure execution of delivery objectives through data-driven predictive decision-making and consistent tracking on key metrics
  • Facilitate collaboration with other Ciklum functions to execute and support operational activities
  • Ensure timely and accurate weekly time charge and monthly invoicing cycle for our client base
  • Act as a business product owner for internally built PSA system act as the leading interface between business users and the technology teams
  • Ensure efficiency and support the delivery governance for our growing client base
  • Set up approval flows, budget decomposition inside the delivery organization, and delegation of authority for the delivery leadership team
  • Provide oversight to and lead internal projects related to key strategic priorities
  • Oversee continuous communication flow inside the delivery team – both upward and downward

Requirements

  • Extensive experience in a similar position, with broad cross-functional responsibilities and running operations
  • Strong problem-solving and analytical skills – proven ability to break problems down into components and propose solutions based on data
  • Strong project management skills – you’re able to break down complex cross-company projects and create clear actionable plans to a defined endpoint
  • Experience in working with senior executives and ability to make a good business case
  • Excellent communication skills – experience building relationships across departments and resolving conflicts
  • Fluency in written and spoken English

What's in it for you

  • Work closely with and influence a wide variety of senior business leaders across all of Ciklum
  • High-level of authority, influence, trust, and empowerment
  • Dynamic, challenging, and business-critical opportunities, initiatives, and problems to solve
  • Supportive, open, respectful, and fun working environment and culture

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