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Helpdesk Engineer for Ciklum

Ukraine

Support

Description

Ciklum is looking for driven and successful Helpdesk Engineer to join our IT Department in Kyiv.

It is a position for self-organized, assiduous and highly motivated talents who would like to develop their career in a big international IT company.

Responsibilities

  • Service Desk System tickets management
  • Technical assistance of users
  • Diagnostics of incoming tasks
  • Remote users support
  • Helpdesk processes improvement
  • Holding the educational meetings
  • Updating the documentation

Requirements

  • Education — higher
  • Experience on similar position from 1-2 years
  • English — intermediate
  • High level of communication is a must
  • Calm, responsible, initiative, self-organized, eager to learn

What's in it for you

  • Variety of knowledge sharing and training opportunities
  • Career and professional growth
  • Competitive salary
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits

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