Helpdesk Engineer for Ciklum

Kyiv, Amosova, Ukraine

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Ciklum is a top-five global Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you'll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Read more about the client

Description

Ciklum is looking for driven and successful Helpdesk Engineer to join our IT Department in Kyiv.

It is a position for self-organized, assiduous and highly motivated talents who would like to develop their career in a big international IT company.

Responsibilities

  • Service Desk System tickets management
  • Technical assistance of users
  • Diagnostics of incoming tasks
  • Remote users support
  • Helpdesk processes improvement
  • Holding the educational meetings
  • Updating the documentation

Requirements

  • Education – higher
  • Experience on similar position from 1-2 years
  • English – intermediate
  • High level of communication is a must
  • Calm, responsible, initiative, self-organized, eager to learn

What's in it for you

  • Variety of knowledge sharing and training opportunities
  • Career and professional growth
  • Competitive salary
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits