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Infrastructure Support Engineer for Ciklum Client




On behalf of Cardano, Ciklum is looking for a Infrastructure Support Engineer to join Ciklum team on a full-time basis.

Would you like to join our dynamic IT team in the delivery of day to day IT Operations. This is an office based role, covering 8-5.

We are looking for you to build your credibility across the organisation through a hands-on collaborative approach, by bringing technical and operational IT expertise, as well as an informed and current perspective on technology, systems, security and infrastructure. Our culture is friendly, team orientated and collaborative. We encourage all members to share ideas, support each other and embrace our culture of learning.

About Client:

Cardano was founded in 2000 to help pension plans achieve their financial objectives in a steady, predictable way by applying robust investment and risk management techniques. We currently employ 180 people based in London and Rotterdam with clients whose assets total in excess of £140bn.
Cardano UK offers both Fiduciary Management and Investment Advisory services. We have a unique approach as we are a purpose-built pension investment manager with an advisory mind-set who offers a dynamic and opportunistic approach to risk management, asset allocation, manager selection and implementation. Cardano aims to help clients achieve a steady, predictable improvement in their funding ratio in all market conditions without significant loss. We believe this approach leads to the best outcome for both members and the sponsoring company.


  • Act as a single point of contact for all IT infrastructure incidents, following the Cardano SEV process
  • Triage all incoming Infrastructure tickets and Provision of 2nd and 3rd line support
  • Ensure that users and stakeholders are kept informed of progress
  • Liaise with vendors & suppliers to resolve incidents


  • Any Microsoft certifications
  • ITIL certification
  • University Degree in Computer Science or Information Technology
  • 3+ years of 3rd Line Infrastructure Support experience, preferably within financial services
  • Experience in high-pressure environments
  • Excellent Knowledge of Windows Server 2012 onwards
  • Good knowledge of Office 2016 & Office 365 Administration/Configuration
  • Good knowledge of networking (TCP/IP, DHCP, DNS, Wireless etc)
  • Market Data applications (Bloomberg, Reuters) including troubleshooting Excel add-ins
  • Experience with Microsoft Azure
  • JIRA and JIRA Service Desk

Personal skills

  • Energetic & enthusiastic personality
  • Proactive & tenacious team player
  • Organised worker, logical thinker & calm approach, especially under pressure
  • Efficient & meticulous multi-tasker
  • Flexible & positive working approach
  • Professional, confident, honest & discreet
  • Strong, clear and concise communication skills – verbal, written & interpersonal
  • Planning

What's in it for you

  • Close cooperation with client
  • Constant flow of new projects
  • Dynamic and challenging tasks
  • Ability to influence project technologies
  • Projects from scratch
  • Team of professionals: learn from colleagues and gain recognition of your skills
  • European management style
  • Continuous self-improvement 

Your dream job isn’t here? Let’s stay in touch! We’ll inform you about the best opportunities.


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