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Intern Support Engineer for Ciklum Digital

Dnipro, Lviv

Support

Description

On behalf of Ciklum Digital, Ciklum is looking for a Intern Support Engineer to join our team.

About the Customer

Our automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.

 

Responsibilities

  • Working in shifts, each shift is 6-9 hours, be ready to work at evening shifts
  • Gain and maintain full knowledge of the company's products and flows
  • Proactively working with basic customer requests, reporting bugs and billing questions
  • Providing first tier support to any issue raised and found
  • Handle customer support cases coming from both emails and chat requests

Requirements

  • Excellent communication skills in English – Must
  • Experience and understanding of Microsoft Windows operating system – Must
  • Work experience with Microsoft Office tools – Must
  • Ability to learn New Software and Hardware – Must
  • Analytical Skills – Must
  • Experience in technical support  – Advantage
  • Experience in dynamic, fast paced, hi-tech environment – Advantage

Personal skills

  • Strong technical and problem solving skills
  • Proactive, hard worker and fast learner
  • Strong communication skills and excellent team worker
  • Service oriented approach
  • Practical thinking
  • Methodological
  • Process monitoring and Control
  • Organization and order, tying up loose ends (+ multitasking )
  • Passion about sports will be an advantage 

What's in it for you

  • Variety of knowledge sharing and training opportunities
  • Unique working environment where you communicate and work directly with client
  • Competitive salary
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Working in centrally located office with warm atmosphere which creates really good workingconditions

Your dream job isn’t here? Let’s stay in touch! We’ll inform you about the best opportunities.

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