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IT Support Intern for Ciklum

Gdańsk

Support

Description

Ciklum is looking for a  IT Support Intern to join the team on a full-time basis.

IT Support Intern is the person who provides the first-line technical support of all Ciklum employees. He or she is responsible for providing the basic IT services of high quality. This role involves performing day-to-day support tasks and resolving any equipment failure issues.

Responsibilities

Primary job duties and responsibilities of a IT Support Intern are as follows:

  • Service Desk System tickets management
  • Daily users support of hardware/software issues
  • Performing hardware/software inventories and keeping this information actual
  • IT Stock management
  • Cooperate and communicate with other IT Support Engineers to find the best way to fix problems
  • Study technical documentation, rules, policies of the IT Department
  • Transfer non-standard tasks to IT Support Engineers

Requirements

Minimum skills required for IT Support Intern position in ITD are as follows:

  • Knowledge of Windows 7-10, Mac OS X, Linux Ubuntu, MS Office 2007-2019, MS Office 365
  • Knowledge of Google Apps, Active Directory, GPO
  • Understanding of ITIL principles, good communication skills
  • English – intermediate
  • High level of communication is a must
  • Calm, responsible, initiative, self-organized, eager to learn

What's in it for you

  • Career growth opportunities
  • Realization of your innovative ideas in building new Ciklum Solutions and Services
  • Friendly collaborative teams and enjoyable working environment
  • Professional skills development and training programs
  • Variety of knowledge sharing, training and self-development opportunities
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions Gdansk or Wroclaw
  • Work from home/100% remote
  • Private medical healthcare fully covered by Ciklum with a possibility to cover family members
  • Fully covered life insurance — 100 000 PLN
  • Fully covered drug insurance — up to 2 000 PLN/year
  • Multisport card 100% covered by Ciklum — Benefit Systems, Plus package
  • Parking space 50% covered by Ciklum

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