IT Support Specialist for Moon Active

Kyiv, Amosova, Ukraine


Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe. The company is headquartered in the heart of Tel Aviv, Israel & Kyiv, Ukraine; two mobile game capitals of the world. Moon Active now has over 200+ talented team members after experiencing rapid growth with a 4x increase in 2018, and is impressively continuing on this upward spiral while maintaining its intimate culture.

Our goal is to develop top quality casual games and connect people, friends and players from all over the world. Our latest game, Coin Master, is a top grossing game in every country it was officially launched. We follow our belief that reaching success comes from setting high standards and striving to be the best at all we do:

  • Stunning art
  • Fun game play
  • Marketing expertise
  • Data science
  • Advanced technology 


Read more about the client


On behalf of Moon Active, Ciklum is looking for IT Support Specialist to join Kyiv team on a full-time basis.

We are looking for a talented IT Specialist who will be responsible for our corporate IT clients and infrastructure in Kyiv office. You will support users, IT activities and projects that include implementing and deploying new solutions along with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, providing the best service to our clients.


  • Respond to requests for technical assistance in person, via phone, email and Ticket Support center
  • Diagnose and resolve technical hardware and software issues
  • Install and troubleshoot end-user equipment, software, hardware, multimedia, and telecommunications systems
  • Provide guidance, assistance, coordination, and follow-up on client questions and problems
  • Follow standard IT procedures, logging all IT interactions and administering IT software
  • Fully supporting, configuring, maintaining and upgrading corporate IT infrastructure, including servers, networks, and firewalls
  • Identify and escalate situations requiring urgent attention
  • Support IT purchasing upon demand


  • At least 2 years of experience as a Help Desk / IT Support / Sys Admin
  • High customer orientation skills
  • Familiarity with Hardware components (Desktops, Laptops, Servers)
  • Experience with handling IT tasks on macOS
  • IT backend environment understanding (GPO, Single Sign-On, Active Directory, O365, G-Suite)
  • Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc
  • Communication skills for interfacing with employees in a multitasking environment
  • Solid knowledge of information security principles and practices
  • Experience with being on-call to support critical production incidents
  • Fluent English


  • Ability to write scripts and automate tasks in at least one of the following languages: Bash, Python, PowerShell
  • Experience in networking, routing, switching, firewalls and VPNs (Cisco, FortiGate)

What's in it for you

  • Competitive salary with yearly performance reviews
  • Comfortable, centrally-located office with sport and recreation areas, bus shuttle to subway stations
  • Vacation: 20 business days, unlimited sick leaves
  • Flexible work schedule
  • Kitchen with healthy snacks
  • Medical insurance, gym and swimming pool
  • Corporate events (Happy hours on Fridays, team buildings, and parties)
  • Company presents for birthdays and work anniversaries
  • Education expenses coverage, English classes, Corporate trainings
  • Relocation assistance for nonlocal candidates
  • Bicycle/Car parking