vacancies-intro
Chennai, India Pune, India Hybrid

Junior Application Support Engineer

Apply

Description

Ciklum is looking for a Junior Application Support Engineer to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Junior Application Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. You will be responsible for providing technical support and troubleshooting for our applications and systems. You will work closely with senior engineers and other IT professionals to ensure that applications are running smoothly and efficiently. This is an excellent opportunity for someone with a foundational understanding of application support who is looking to grow their skills in a supportive and fast-paced environment.

Responsibilities

  • Technical Support: Provide first-level support for application-related issues reported by end-users. Troubleshoot and resolve application problems or escalate to senior engineers as needed
  • Monitoring and Maintenance: Monitor application performance, availability, and error logs. Perform routine maintenance and updates to ensure optimal performance and security
  • Documentation: Create and maintain documentation for application support processes, troubleshooting guides, and user instructions
  • Collaboration: Work closely with development teams, QA engineers, and other IT staff to identify and resolve issues. Participate in deployment and upgrade activities
  • Customer Service: Communicate effectively with users to understand their issues and provide timely resolutions. Maintain a high level of professionalism in all interactions
  • Incident Management: Assist in incident response and resolution, including tracking and reporting on incidents and service requests

Requirements

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
  • Experience: 0-2 years of experience in application support, technical support, or a related role
  • Technical Skills: Basic knowledge of application support tools and methodologies. Familiarity with operating systems, databases, and basic scripting is a plus
  • Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues
  • Communication: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users
  • Teamwork: Ability to work collaboratively in a team environment and support other team members as needed

Desirable

  • Experience with specific technologies or platforms used by the company (SQL, cloud services)
  • Familiarity with ITIL or other IT service management frameworks

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: hybrid work mode at Chennai or Pune 
  • Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

India is a strategic growth market for Ciklum.
Be a part of a big story created right now. Let’s grow our delivery center in India together! Boost your skills and knowledge: create and innovate with like-minded professionals — all of that within a global company with a local spirit and start-up soul. 
Supported by Recognize Partners and expanding globally, we will engineer the experiences of tomorrow!

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

Apply

Looking for something else?

Find a vacancy that works for you. Send us your CV to receive a personalized offer.

Send CV