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Junior IT Support Engineer

Sofia

Support

Description

Ciklum is looking for a Junior IT Support Engineer to join our team full-time in Sofia, Bulgaria.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.

Our recently opened delivery hub in Sofia brings exciting global opportunities for Bulgarian tech talents.

Responsibilities

  • Service Desk System tickets management
  • Daily users support of hardware/software issues
  • Assistance to Infrastructure Engineers in setup/maintenance of servers and network equipment
  • Cooperation with Procurement in terms of delivery and logistics
  • Negotiation with IT service providers
  • Cooperation with remote IT Support Team on IT projects
  • Update IT processes according to details of office workflows
  • Performing hardware/software inventories and keeping this information actual
  • IT Stock management

Requirements

  • Education – higher
  • Experience on similar (IT support) position from 2 years
  • Knowledge of Windows 7-10, Mac OS X, Linux Ubuntu, MS Office 2007-2019, MS Office 365
  • Knowledge of Google Apps, Active Directory, GPO
  • Understanding of ITIL principles, good communication skills
  • English – upper intermediate
  • High level of communication is a must
  • Calm, responsible, initiative, self-organized, eager to learn

What's in it for you

  • Variety of knowledge sharing and training opportunities
  • Unique working environment where you communicate and work directly with a client
  • Competitive salary
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-day paid vacation and other social benefits
  • State of the art, cool, centrally located offices with a warm atmosphere, which creates great working conditions
  • Many various technical seminars

Your dream job isn’t here? Let’s stay in touch! We’ll inform you about the best opportunities.

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