Junior IT Support Engineer

Description

Ciklum is looking for a Junior IT Support Engineer to join our team full-time in Sofia, Bulgaria.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.

Our recently opened delivery hub in Sofia brings exciting global opportunities for Bulgarian tech talents.

Responsibilities

• Service Desk System tickets management
• Daily users support of hardware/software issues
• Assistance to Infrastructure Engineers in setup/maintenance of servers and network equipment
• Cooperation with Procurement in terms of delivery and logistics
• Negotiation with IT service providers
• Cooperation with remote IT Support Team on IT projects
• Update IT processes according to details of office workflows
• Performing hardware/software inventories and keeping this information actual
• IT Stock management

Requirements

• Education – higher
• Experience on similar (IT support) position from 2 years
• Knowledge of Windows 7-10, Mac OS X, Linux Ubuntu, MS Office 2007-2019, MS Office 365
• Knowledge of Google Apps, Active Directory, GPO
• Understanding of ITIL principles, good communication skills
• English – upper intermediate
• High level of communication is a must
• Calm, responsible, initiative, self-organized, eager to learn

What's in it for you

• Variety of knowledge sharing and training opportunities
• Unique working environment where you communicate and work directly with a client
• Competitive salary
• Career and professional growth
• Possibility to work in a big and successful company
• Long-term employment with 20 working-day paid vacation and other social benefits
• State of the art, cool, centrally located offices with a warm atmosphere, which creates great working conditions
• Many various technical seminars