NOC Engineer for Ciklum Support Center

Kyiv, Amosova, Ukraine

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Ciklum Support Center delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.

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Description

Ciklum Support Center is looking for a NOC Engineer to join our Kyiv team on a full-time basis.

Responsibilities

  • Providing 24/7 Level 2 technical support in client’s environment;
  • Oral and written communications with customers;
  • Managing incidents, responding to customers requests;
  • Providing incident clarification, basic troubleshooting and escalation;
  • Conducting day-to-day support tasks – patching, updating, monitoring, log review, provisioning, backing up, documenting.

Requirements

  • English – strong intermediate, both: speaking and writing.
  • Knowledge of incident response procedure.
  • Knowledge of backup and restore procedures/operations.
  • Understanding Change Management procedures
  • Networking experience: TCP/IP understanding, DNS, routing, high availability, basic troubleshooting.
  • Knowledge in server OS updating and patching operations.
  • Ability to read and understand technical documentation and apply actions based on it.
  • Experience in support and ticketing systems (work with Jira, Redmine or similar)
  • Experience in administration of server operating systems
  • Experience in command line tools, BASH or PowerShell knowledge (read/write basic scripts)
  • Ability to understand monitoring and alerting events in systems like: Zabbix, Monit, NewRelic, Pagerduty, Prometheus, Grafana, etc.
  • Experience in logging systems (Graylog, Kibana). Ability to search exact incidents using filters.
  • High cognitive skills. Team player.

Desirable

  • Knowledge of CI / Devops or automation tools (Jenkins, git, etc).
  • Knowledge in storage technologies
  • Knowledge in security and data protection
  • Knowledge in cloud services

What's in it for you

  • Work with a large number of customers who use various approaches and technologies.
  • Experience of operating on different cloud and on-premise applications.
  • Access to DevOps team knowledge, certifications, webinars, Udemy courses.
  • Ability to co-operate with Ciklum Digital DevOps team.
  • Career path includes promoting to DevOps engineer
  • The working schedule covers day duty (3-shifts schedule: 8-16,16-24,00-8)