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Product Consultant

Remote
 

Business Analyst vacancies

Description

Ciklum is looking for a Product Consultant to join our team full-time in Ukraine.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.

About the role:

As a Product Consultant, become a part of a cross-functional development team working for our Client.

About the Project:

Project helps banks, insurers and other major financial institutions to combat fraud, unauthorised trading and money laundering, and meets their regulatory compliance obligations. We supply software solutions as both software deployed on customer premises and cloud based supported services through our Cloud Managed Services team. 

Responsibilities

  • Configuration of internal system due to client needs
  • Understand and analyze customers' problem, find appropriate and acceptable solutions
  • Help to solve most simple problems directly otherwise escalate the issues through our ticket system to the back-end support team
  • Check the status of the problem until it is solved
  • Respond to customers' request (in quick and efficient manner)
  • Create technical requirement for the development team based on the client request
  • Help to solve most simple problems directly otherwise escalate the issues through our ticket system to the back-end support team
  • User Acceptance testing
  • Update the documentation
  • Email, voice and conference communication with customers
  • Cooperation with Business Analyst

Requirements

  • Proficient in writing and tuning SQL 
  • Experience working with relational databases
  • Basic technical background (Basic IT education, courses will be a plus)
  • Understand and analyze requests, react quickly
  • Excellent English, both written and speaking skills are required
  • Detail oriented, reliable, stress resistant
  • Responsible, initiative, multitasking is a must, self-organized, eager to learn
  • Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
  • Experience with BA tasks

Desirable

  • European language
  • Understanding of software testing processes

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: choose how you want to work – a 100% remote or on-site in our offices. Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
  • Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.

Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.
We're committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.

Be bold, not bored!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.