Senior Account Manager

Description

Ciklum is looking for a Senior Account Manager to join our team full-time in Sweden.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.

About the role:

Ciklum is looking for a dynamic and experienced Senior Account Manager who is motivated to grow our business in Sweden. Your focus will be on managing and growing our existing client base leveraging the breadth of Ciklum’s portfolio of services. Creating trusted partnerships with clients, working with them to provide technology services to support their growth. Ciklum has already proven to be successful globally and with this role we wish to accelerate this growth.

You will be responsible for business development and account management across client accounts and industries, including Consumer Markets and Financial Service. Your role will be focused on building a trusted relationship with clients, establishing Ciklum as their digital transformation partner and demonstrating to them how Ciklum capabilities and offerings can help them achieve their goals.

Responsibilities

• Identify opportunities to grow client accounts to fuel Ciklum’s growth in the region
• Develop account management strategies through Account Plans
• Manage client account(s) and build strong & sustainable long term client relationships
• Coordinate with internal Ciklum teams to deliver solutions that meet clients’ needs
• Create, prioritize and manage strategic target account within a defined territory
• Liaise with Ciklum account partners and digital teams for effective collaboration on client account
• Achieve quarterly targets/quotas for the client account (s)
• Keep a close eye on trends relevant to client industry & business to identify suitable opportunities
• Manage client escalations and provide help/support to team members by acting as a single point of contact
• Provide governance and delivery oversight for the client account(s)
• Create a sustainable and beneficial relationship with the client procurement department for deal pulling

Requirements

• 5+ years of experience in a client account and relationship management; including consulting, IT services, front office transformation and digital engagements
• Very much goal and performance-oriented with experience of working in a fast & dynamic environment
• Excellent presentation and contract negotiation skills
• Ability to create a financial business case and present ROI back to customers and prospects
• Ability to own and manage account level P&L responsibility
• Ability to interact with C-Level Executives, convey the value proposition of the Ciklum and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
• Fluent English speaker with strong written communication skills
• Background in Software, Technology, Consulting, or Outsourcing is advantageous

Personal skills

• Entrepreneurial, highly energetic, people and relationship-oriented
• Appreciation & understanding of technology, change, consulting and solution delivery business
• With personal qualities such as humor, patience and a doing the right thing attitude
• Working well autonomously and mature enough to take responsibility
• Acting as a Team player and having highly developed communication skills
• Very good negotiation, listening, communication (verbal & nonverbal), presentation and time management skills

What's in it for you

• At Ciklum you will build your career in a proven successful high growth company with unique service offering on the market
• You will challenge conventional ways of working
• You will be a part of a learning ecosystem with access to training and self-development opportunities
• You will join a culture with a strong social responsibility
• You will be part of a creative and dynamic team that works to the highest ethical standards

Be bold, not bored!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.