Senior Account Manager (iGaming) for Ciklum

Description

Ciklum is looking for a dynamic and experienced iGaming Account Manager to join our Go-To-Market team in London UK.

Your will be managing and growing our existing client base leveraging the breadth of Ciklum’s portfolio of services. Your role will be focused on building a trusted relationship with clients, establishing Ciklum as their digital transformation partner and demonstrating to them how Ciklum capabilities and offerings can help them achieve their goals.

Ciklum has already proven to be successful globally and with this role we wish to accelerate this growth. You will be responsible for business development and account management across client accounts within the iGaming industry space.

Responsibilities

• Identify opportunities to grow client accounts to fuel Ciklum’s growth across the portfolio
• Develop account management strategies through Account Plans (hunting, farming, up-selling, cross-selling etc.)
• Manage client account(s) and build strong & sustainable long-term client relationships
• Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities, to showcase best of Ciklum and meet client’s varied needs
• Create, prioritise and manage strategic target accounts
• Liaise with Ciklum account partners and digital teams for effective collaboration on client account
• Achieve quarterly/annual targets for the client account(s)
• Keep a close eye on trends relevant to client industry & business to identify suitable opportunities
• Manage client escalations and provide help/support to team members by acting as a single point of contact
• Provide governance and delivery oversight for the client account(s)
• Create a sustainable and beneficial relationship with the client procurement department for deal pulling

Requirements

• 5+ years of experience in a client account or relationship management; including consulting, IT services, front office transformation and digital engagements
• Proven successful experience working across the iGaming industry segments
• Experience in selling custom software development and digital transformation services is highly preferred
• Very much goal and performance-oriented with experience of working in a fast & dynamic environment
• Excellent presentation and contract negotiation skills
• Ability to lead and direct teams in a complex sales cycle
• Ability to create a financial business case and present ROI back to customers and prospects
• Ability to own and manage account level P&L responsibility
• Ability to interact with C-Level Executives, convey the value proposition of the Ciklum and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy 
• Background in Software, Technology, Recruitment, Consulting, or Outsourcing is advantageous

Personal skills

• Entrepreneurial, highly energetic, people and relationship-oriented
• Appreciation & understanding of technology, change, consulting and solution delivery business
• With personal qualities such as humour, patience and a doing the right thing attitude
• Working well autonomously and mature enough to take responsibility
• Acting as a Team player and having highly developed communication skills
• Very good negotiation, listening, communication (verbal & nonverbal), presentation and time management skills

What's in it for you

• Working in a creative and dynamic team environment
• Great earning potential for the entrepreneurial high performer
• Build your career in a proven successful high growth company with unique service offering on the market
• Variety of knowledge sharing, training and self-development opportunities
• Private Equity backed environment to foster growth and collaboration