Senior Agile Delivery Manager for Ciklum Digital

Kyiv, Amosova, Dnipro, Kharkiv, Lviv, Vinnytsia, Odessa, Remote

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Ciklum is a leading global digital services and software engineering company, serving Fortune 500 and fast-growing organisations. Headquartered in the UK, we unite 3,500+ software developers, designers, product managers and data scientists around the world building tailored digital solutions that leverage emerging technologies.

We are enabling digital transformation for some of the largest household names and platforms in the digital economy. Ciklum is the place to make your tech ideas tangible and join the global projects redefining industries.

We are looking forward to seeing you as a part of our team!

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Description

Ciklum is looking for a full-time Senior Delivery Manager to join a team of Agile Delivery experts. Ciklum Agile Delivery team portfolio consists of numerous projects in different domains, delivered for both large companies and innovative startups around the world.

We are looking for a passionate, energetic, self-driven manager-leader who will be driving organization and supervision of necessary processes, teams, structure and technology services composition to successfully deliver what Ciklum Clients expect to achieve their business goals.

The Senior Delivery Manager will be the primary point of contact for clients during the delivery phase and will report directly to the Lead Delivery Manager. 

Responsibilities

  • Engage into and coordinate pre-sales process and discussion with Clients to build the optimal delivery engagement and/or solution offer that would meet both Clients’ goals and Ciklum’s commercial interests
  • Support team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
  • Set up best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
  • Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
  • On demand provide consulting/coaching/training for project team members (e.g. team leads, scrum masters, etc.)
  • Managing and monitoring of GM and ongoing EV analysis
  • Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
  • Regularly monitor and continuously improve Clients’ satisfaction
  • Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions
  • Contribute to Agile Center of Excellence to ensure delivery expertise growth

Responsibilities in Managed Projects:

  • Be the clients’ trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs
  • Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project
  • Define project requirements and deliverables, resource requirements and plan, manage their execution, monitoring and adjustments
  • Estimate and plan projects from start to finish together with a team
  • Manage, monitor and motivate the team assigned to the project
  • Conduct project presentations and compile reports
  • Create and track accurate cost estimates
  • Report project progress/status on a regular basis to client, internal management, perform other duties as required by Agile Delivery Lead

Requirements

  • Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 5 years
  • Deep understanding and practical experience with Agile approaches (Scrum, Kanban)
  • Ability to perform project manager’s activities and provide supervision during Project Initiation, Planning, Execution, Monitoring and Closing phases
  • Experience in managing multiple agile teams in projects of 25-50 FTE
  • Strong service/client oriented attitude, focus on an outcome
  • Solid understanding of change and expectations management
  • A proven track record of successful project implementation in a software environment
  • Problem solving attitude using system-thinking approaches
  • At least upper intermediate level of English

Desirable

  • Experience in managing multiple distributed teams
  • Technical background (software development, QA, DevOps, etc)
  • Knowledge of the latest trends at SW development technologies and tools
  • Experience in creating and running trainings, workshops, other educational activities
  • Agile and/or PMI certification
  • Experience with SAFe, LeSS, Scrum of Scrums, Spotify
  • Experience in coaching, mentoring and conducting of trainings

What's in it for you

  • Ability to work on challenging projects, deal with complex solutions
  • Nicely designed, centrally located offices with warm atmosphere that creates good working conditions
  • Unique working environment where you communicate and work directly with client