Senior Application Support Engineer for Ciklum (Dacadoo project)

Málaga, Spain

Apply

Dacadoo has developed and runs a fun, easy-to-use and safe way to manage the personal health and wellbeing and fitness of a user, called the dacadoo Health Score Platform. dacadoo has an integrated view of health by integrating lifestyle components such as exercise, nutrition, stress and sleep and it calculates a personal dacadoo Health Score, an indicator of the current health status in real-time of a user. By integrating gaming principles and group dynamics via social networks, dacadoo motivates users to adopt healthier lifestyles.
dacadoo was founded in 2010 in Switzerland and currently employs 30 full time equivalents across the organization. dacadoo works with a on shore development team in Zurich and a near shore team in Kiev of 10 people.

Read more about the client

Description

On behalf of Dacadoo, Ciklum is looking for a Senior Application Support Engineer to join the Malaga team on a full-time basis.

Responsibilities

  • Monitor and work on the service desk ticket queue
  • Interact with customers or clients and help solve their technical issues
  • Perform analysis on software application functionality
  • Assist the Service Delivery Manager in preparing meetings and reports
  • Collect required information and create bug tickets
  • Maintain the internal knowledge base

Requirements

  • Bachelor’s degree in computer science or equivalent
  • Excellent analytical skills
  • Excellent communication skills
  • Independent but committed team player
  • Experience in IT with emphasis in customer facing organizations
  • Experience with Jira or other issue tracking systems
  • Knowledge of Linux, SQL and NoSQL databases
  • Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)
  • Knowledge of an interpreted programming language
  • Fluent in English (written and verbal)

What's in it for you

  • Multicultural and international working environment
  • Opportunity to work from home at least initially
  • Open corporate culture with a lot of personal responsibility
  • Supportive and collegial environment
  • Projects in the field of digital transformation, Cloud