Ciklum is looking for a Senior Business Analyst to join our team full-time in Ukraine.
We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organizations worldwide.
About the role:
As a Senior Business Analyst, become a part of a cross-functional development team working for the TUI. You will collaborate with architects, data analysts, digital analysts, product owners, software developers, technology leads and UX/UI designers to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner.
You’re responsible for evaluating solution options, consulting with a range of stakeholders as needed to define and articulate business needs in a way that enables the design and delivery of technical solutions that add value across TUI global platforms and services. You use your deep understanding of TUI products and systems, business models, processes, data flows and their link to business capabilities to plan and deliver high quality business analysis that supports the ongoing delivery of growth and digital transformation across our key markets.
Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/downstream services. You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. You can provide business analysis to multiple agile delivery teams and work closely with the product owner and technology leads to prioritise and manage complex backlogs.
As a Senior Business Analyst you distil the needs of business and using your excellent collaboration skills you support your team to deliver the best solutions to our customers’ needs. You are commercially astute, focusing on solving business problems in the best way and are well-connected across the domain, within the broader TUI community and relevant Communities of Practice.
- Analyze capability gaps within client organization or pain points for target market. Suggest improvement methods and appropriate solution options
- Identify and define business needs and goals. Clearly outline stakeholders’ impact and their outlook on the project and teams
- Collaborate proactively with business stakeholders, project managers, and teams to reach a common understanding of the solution to address the needs. Manage requirements communication considering the project’s specifics and stakeholders’ preferences. Moderate meetings and workshops
- Manage solution scope, detect and track changes. Manage requirements related conflicts and issues up to resolution
- Prioritize requirements and manage their allocation. Define quality attributes (non-functional requirements) including external interfaces and constraints
- Interact with product manager on product strategy definition and target market segments
- Evaluate business analysis processes and continuously improve them. Establish and follow requirements lifecycle processes
- Mentor other analysts on request. Organize knowledge sharing and training sessions for other analysts. Contribute to the corporate knowledge base
- Monitor solution implementation and conduct internal and external solution acceptance. Manage solution acceptance criteria
- Care about continuous improvement of customer satisfaction
- Experience with web product development
- Very strong English verbal and written communication skills, strong analytical skills
- Adept at understanding complex problems and communicating findings to technical and non-technical stakeholders
- Proven ability to understand technical concepts and designs with the ability to translate a technical architecture or solution into a set of requirements and user stories of delivery
- A good understanding of importance of nonfunctional requirements in software development with the appreciation on how and where this should be applied
- Proficient at using requirements elicitation methods including business process modelling (BPM), UML, test/use cases and prototyping. Gherkin approach
- Experience creating, analyzing and validating detailed functional specifications and elements of systems design; including data rules, business rules, wireframes or other detailed deliverables that articulate how a business need should be satisfied
- Good track record of successfully using requirements elicitation and communication techniques including workshop facilitation, documentation analysis, interviewing and brainstorming
- Experience working within Agile environment, using different frameworks
- Experience with BDD approach usage will be a big advantage
- Clear understanding of principles and specifics of software development methodologies
- Extensive knowledge of business analysis activities and techniques
- Awareness of latest IT industry and digitalization trends
- Knowledge of business process optimization approaches
- Knowledge of requirements management tools (at least JIRA & Confluence)
- Knowledge of prototyping tools. IT industry experience: 3 years or more, including collaboration with clients abroad
- Experience in business analysis or product management: 3 years or more, including defining solutions from idea to production
- Proven experience in communication to large audiences and top management
- Master degree or higher (in Computer Science or similar)
- Business education
- Good knowledge in at least one Business Domain: finance, accounting, media, travel, logistics
- Knowledge in product management best practices
- Experience in training development and conduction
- One of the following: IIBA CCBA or CBAP, OMG UML, OMG BPMN, PMI-PBA, Pragmatic Marketing
- Systems thinking and functional decomposition skills
- Strong analytical skills to make a critical assessment of the information from numerous sources
- Modeling skills to represent requirements information in graphical form
- Able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure
- Setting clear goals and priorities. Time-management, ability to handle multi-tasking activities and prioritization
- High flexibility. Ability to modify approach as per changing stakeholders, conditions, circumstances and feedback. Quick learning
- Good communication, presentation, and negotiation skills
- Self-confidence. Ability to accept criticism for continuous improvement
What's in it for you
- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: choose how you want to work – a 100% remote or on-sight in our offices. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.
Be bold, not bored!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.