Senior Business Analyst for Ciklum Digital

Kyiv, Amosova, Ukraine


Ciklum is a top-five global Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you'll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Read more about the client


Ciklum Digital is looking for a Senior Business Analyst to join our Kyiv team on a full-time basis.

Job Purpose

Identify root cause and frame the business problem, find out the optimal way to leverage market opportunity, define the best solution from alternatives. Lead solution scope management to ensure that final result covers Client business needs and Ciklum capabilities.

Our Customer is a financial service company that provides supply chain finance across Europe, North America and Asia.

Ciklum is building a team to work on various projects which primary goal is to improve and automate the customer’s business processes, reduce time and efforts, required for various operations.


  • Work with Core development team which develops core services for other business applications and gather requirements in areas:
    • System integration;
    • Core services;
    • Development Infrastructure;
    • Security;
    • Systems monitoring.
  • Work with a team of 8-14 engineers;
  • Ensure effective collaboration with Stakeholders who are mainly development managers and BAs of other development teams;
  • Ensure proper requirements specification and requirements structure;
  • Analyze capability gaps within Customer’s organization. Propose improvement methods and appropriate solution options;
  • Identify and define business needs and goals. Outline clearly stakeholders’ impact and their outlook on the project and teams;
  • Collaborate proactively with Business Stakeholders, Project Managers and Teams to reach a common understanding of the solution to address the needs. Manage requirements communication considering the project’s specifics and stakeholders’ preferences. Moderate meetings and workshops;
  • Manage solution scope, detect and track changes. Manage requirements related conflicts and issues up to resolution;
  • Prioritize requirements and manage their allocation. Define non-functional requirements including external interfaces and constraints;
  • Mentor other analysts on request. Organize knowledge sharing and training sessions for other analysts. Contribute to the corporate knowledge base;
  • Interact with product manager on product strategy definition;
  • Evaluate business analysis processes and give proposals for improvement. Establish and follow requirements lifecycle processes;
  • Monitor solution implementation and conduct internal and external solution acceptance;
  • Care about continuous improvement of Customer satisfaction.



  • Master degree or higher (in Computer Science or similar, desirable);
  • Business education (desirable).

Specialized Knowledge:

  • Clear understanding of principles and specifics of software development methodologies;
  • Extensive knowledge of business analysis activities and techniques;
  • Good knowledge in at least one Business Domain (desirable): finance, accounting, media, travel, logistics;
  • Awareness of latest IT industry and digitalization trends;
  • Knowledge of business process optimization and modeling approaches;
  • Knowledge of requirements management tools (at least JIRA & Confluence);
  • Knowledge of prototyping tools;
  • Have a strong technical background;
  • Be able to analyze systems integration requirements;
  • General understanding of microservice architecture;
  • Understanding of main DevOps activities;
  • Be able to understand and communicate technical tasks to developers;
  • Be able to coordinate and effectively collaborate with various stakeholders.

Skills & Abilities:

  • Knowledge of requirements management tools (at least JIRA & Confluence);
  • Strong English verbal and written communication skills;
  • Strong analytical skills to make a critical assessment of the information from numerous sources; Systems thinking and functional decomposition skills;
  • Setting clear goals and priorities. Time-management, ability to handle multi-tasking activities. Quick learning;
  • High flexibility. Ability to modify approach as per changing conditions, circumstances and feedback;
  • Excellent communication, presentation, and negotiation skills;
  • Self-confidence and ability to handle rejection and accept criticism;
  • Modeling skills to represent requirements information in graphical form.

Professional Certification:

  • One of the following (desirable): IIBA CCBA or CBAP, OMG UML, OMG BPMN.


  • IT experience 3 years (4+ desirable);
  • Experience in business analysis 2 years (3+ desirable);
  • Proven experience in communication and presentation for large audiences and top management;
  • Experience in training development and conduction (desirable).

Working Conditions:

  • Highly responsible work and tight schedule;
  • Simultaneous handling and fast processing of multiple tasks;
  • Onsite visits.

What's in it for you

  • Realization of your innovative ideas in building new Ciklum Solutions and Services;
  • Friendly collaborative teams and enjoyable working environment;
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions.