Senior DevOps Engineer for Perfect Channel (Malaga)

Málaga, Spain

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Perfect Channel delivers marketplace technology to enterprise size customers for commodity, financial predominately B2B environments. It counts amongst its customers Christies, Global Dairy Trade, Agri-clear, Leaseplan, Lloyd’s of London, and other worldwide recognized brands.

The team will be working on the customizations, extensions of existing systems, that are now done by the UK team.

The company aims to evolve from professional services to product-oriented business.

Development is done based on Scrum framework.

The current software development department structure includes several small cross-functional teams: 4 developers and 1 tester - one of them acts as a Scrum master; the most senior developer is a Team Lead.

Read more about the client

Description

On behalf of Perfect Channel, Ciklum is looking for a Senior DevOps Engineer to join Malaga team on a full-time basis.

 

Reporting to the Infrastructure Manager, the SysOps DevOps Engineer will be responsible for the performance, integrity, security and support of our operational environments for production/in-life customers. Technologies include AWS, VMware, Microsoft Server, Linux. You are responsible for operational stability and best-practice for hosting platforms across Perfect Channel. Working within the DevOps team, the role also has responsibility for provision, capacity planning, installation and configuration, troubleshooting, performance monitoring, security, as well as backup and data recovery strategies and solutions, working with the Sysops DBA, you will ensure a robust and scalable solution is provided to our customer base and that uptime is optimised.

This role will work alongside support teams, development teams and architecture groups to ensure that a big picture view is maintained within the service and support function.

 

Perfect Channel delivers marketplace technology to enterprise size customers for commodity, financial predominately B2B environments. It counts amongst its customers Christies, Global Dairy Trade, Agri-clear, Leaseplan, Lloyd’s of London, and other worldwide recognized brands.

Responsibilities

Your job duties will include, but will not be limited to:

  • Providing a Single Point of Contact (SPOC) for the NOC;
  • Responsible to the Service Delivery Manager (SDM) for the end-to- end management and control of all service events in 3rd line;
  • Third party supplier liaison on behalf of Support Teams to resolve issues and provide knowledge and information;
  • Providing help, guidance, and expertise to assist in the restoration of services to Users in line with business requirements and SLA’s;
  • Management of Service Requests and routing or escalation to relevant staff;
  • Responsible for the production and upkeep of support documentation, where appropriate;
  • Ensuring staff follow the correct Service Management processes and procedures when managing Service Request, Incidents and Problems.
  • Ownership, monitoring, tracking and keeping Users informed of progress of Service Requests, Incidents and Problems.
  • To work with the SDM to maintain and update the Service Model for the NOC in line with requirements.
  • Provision of information required to carry out Service Management Metrics Reviews.
  • Provide ad-hoc reports and performance statistics.
  • Any other duties, which will assist in the effective and efficient management of the Service Desk and NOC support activities.
  • To ensure that they have their 1:1 with their line manager on a monthly basis.
  • Accountability for Customer Delivery through the the Perfect Channel Change process.
  • Maintain accurate records and system documentation.
  • Automation of deployment infrastructure and application delivery.
  • Help and support development teams with automation deployment, infrastructure as code, SDLC pipelines and containerization.

Requirements

  • Minimum 2-3 years previous experience supporting an IT or Cloud Operations environment.
  • Experience working with Cloud API (AWS prefer) : Web services, Network communication, Load balancing, capacity planning, Server optimisation, Server configuration, Backup & Recovery, CDN
  • Infrastructure as code (Terraform, Cloudformation, Ansible, Puppet, Chef…)
  • CI/CD administration, usage, and creation of pipelines as code (Octopus, Jenkins, GOCD, Spinnaker…)
  • Containerization with Docker (docker, rocker, docker-compose, docker registry…)
  • Docker orchestration tools (Kubernetes, Swarm, Mesos, Openshift, ECS…) is nice to have
  • Monitoring metric and log collecting tools (ELK, Prometheus, Zabbix, Graphite, Nagios…)
  • Working knowledge of SQL and experience of either SQL server or other major relational RDBMS, dynamo DB, Couchbase in a large Production, Enterprise environment
  • Good knowledge of Rabbit MQ and Elastic Search
  • Experience working with GIT, TFS and or any ITIL Servicedesk tools for source control, deployment / builds, backlog and task management.
  • Scripting (PowerShell, Batch, Python, etc…)
  • .net development experience is a plus

What's in it for you

  • The Opportunity to be part of a team that operates and manages a large and complex Enterprise environment providing real-time business solutions for Perfect Channel Customers.
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions;
  • Unique working environment where you communicate and work directly with client;
  • Competitive salary;
  • Career and professional growth;
  • Possibility to work in a big and successful company;
  • Long-term employment with 23 working-days paid vacation and other social benefits.