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Senior Pre-Sale Coordinator for Ciklum

Kyiv, Ukraine

Project Management vacancies

Description

Ciklum is looking for a full-time Senior Pre-Sale Coordinator.

This role will facilitate and drive quick processing of projects on the pre-sales stage within Delivery Region/Country. Pre-Sales Coordinator will closely interact with more than 20 senior stakeholders, working at pace and in multiple systems – will structure process, track progress in Jira and drive timely allocation of delivery managers and subject matter experts on those activities.

Senior Pre-Sales Coordinator is a Senior individual contributor, reporting directly to the Head of Global capacity management and resourcing.

Responsibilities

  • Act as a single point of contact into the Delivery organisation (incl. CoE, Resourcing, etc) for Go To Market (GTM) team
  • Self-sufficiently seek for clarification from the GTM team if the request is unclear (Pre-Sales Coordinator proactively checks the details and translates the general ask into a more delivery centric ask)
  • Triage requests to the appropriate person/people; e.g. contact Resourcing & Line Managers (CoE leads) for new projects’ support and keep an eye on the progress
  • Make active contact with relevant contact points in Delivery and brief them, on-board and coordinate first interaction with GTM team
  • Provide clarity on actions that will be taken and dates.  Follow up with GTM and Delivery as appropriate
  • Hand off to a Delivery Manager when appropriate (e.g. when a deal is progressed to the stage a DM is assigned / Solution Match & Diff.).  Manage coordination tasks until then
  • Maintain status for the region where each item triaged is in the process – e.g. knows that someone is assigned, engaged, etc.
  • Work with Sales & Delivery Operations on maintaining a coordinated view of demand vs supply and actions being taken for the region (able to provide a view if there are issues in the region that need to be fixed, etc)
  • Escalate on behalf of region for hot/problematic areas
  • Be aware of status / actions on inflight projects where significant actions are on Ciklum Delivery to take

Requirements

  • Minimum 1 – 2 years of experience in a fast-paced, high volume and deadline oriented environment
  • High level understanding of key roles and responsibilities in Software Development lifecycle
  • A deadline/results orientation and extraordinary attention to detail
  • Excellent organisational skills, good time management and the ability to prioritise
  • Ability to identify and manage stakeholders expectations
  • A good level of computer literacy, numeracy, and experience in G-Suite (Docs, Spreadsheets, Slides)
  • Fluent English

Desirable

  • Experience of work in a distributed teams
  • Familiarity with modern programme management tooling including Atlassian Jira/Confluence
  • 2+ years experience in Project Management or similar roles
  • Salesforce experience is a plus but not required
  • Fluent Germany would be a great plus

What's in it for you

  • Ability to work on challenging projects, deal with complex solutions
  • Nicely designed, centrally located offices with warm atmosphere that creates good working conditions
  • Unique working environment where you communicate and work directly with client

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