Senior SAP CRM Developer for Swisscom

Poland, Remote


Swisscom is the market leader in driving the digitization of Switzerland’s business. It offers all-embracing ICT solutions from mobile communications, fixed networks, Internet and digital TV to corporate and residential customers. Swisscom is also one of Switzerland’s largest providers of IT services. It builds and maintains infrastructure for mobile and fixed-line telephony, transmits broadcasting signals and is active in the energy and healthcare sectors.

In 2020 over 19,000 employees generated sales of CHF 11,100 million. It is 51% Confederation-owned and is one of Switzerland’s most sustainable and innovative companies.

Read more about the client


On behalf of Swisscom, Ciklum is looking for a Senior SAP CRM Developer to join the Wroclaw team on a full-time basis or remotely.

It’s an exciting and unique opportunity to become an active part in digitalizing our world and join our SAP outsourcing operation team at Switzerland’s leading IT & telecommunication company.


  • Facilitate Application Management Services for SAP CRM with focus to achieve high application stability and functional coverage of client’s business requirements
  • Incident Management: investigate, analyse, and solve application incidents and problems
  • Change Management: map client business requirements, processes and objectives; develop necessary application modifications to satisfy clients’ needs
  • Coverage of all other ITIL based processes of Application Management Services, inclusive User Support and Client’s consultancy


  • University/ Higher degree in engineering, computer science, information systems or related field
  • Very good business knowledge of German language (B2 level as minimum requirement)
  • Good business knowledge of English language
  • At least 5 years of practical experience in development of SAP CRM solutions
  • Strong competence in the following areas: ABAP OO, CRM System Architecture, Web UI concept, Business Server Pages (BSP), Database Design
  • Additional knowledge of HTML, HTML5, JavaScript would be a strong bonus
  • Experience with Web Service development: REST and SOAP


  • Experience in SAP Investigative Case Management desirable
  • Experience in SAP Case Management and Record Management desirable
  • Process and functional knowledge in one or more of the SAP ERP modules (SD, MM, FI, CO)
  • Good operational knowledge in SAP UI Technologies other than CRM Web UI Experience in development of Forms in ABAP (SAPScript, SmartForms, Adobe Forms)

What's in it for you

  • Career growth opportunities
  • Realization of your innovative ideas in building new Ciklum Solutions and Services
  • Friendly collaborative teams and enjoyable working environment
  • Professional skills development and training programs
  • Variety of knowledge sharing, training and self-development opportunities
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions Gdansk or Wroclaw
  • Work from home/100% remote
  • Private medical healthcare fully covered by Ciklum with a possibility to cover family members
  • Fully covered life insurance – 100 000 PLN
  • Fully covered drug insurance – up to 2 000 PLN/year
  • Multisport card 100% covered by Ciklum – Benefit Systems, Plus package
  • Parking space 50% covered by Ciklum