On behalf of PrimeXM, Ciklum is looking for a Senior Technical Writer to join our UA team.
We are looking for an experienced Senior Technical Documentation Writer to help create and build out a modern documentation and user assistance infrastructure.
You will be a core part of the product team working closely with engineering, product support and marketing as well as consumers to prepare technical and end user documentation for our software.
- Oversee team collaboration with Development, QA, Product Management, and other groups to plan, research, write and revise online documentation – including general overviews, tutorials, installation/configuration instructions, training materials, release notes and API documentation
- Build and maintain internal and client facing documentation, such as online videos, demos, guided tours, and other educational techniques
- Review and edit software documentation for accuracy and consistency in tone
- Produce and edit videos for internal company use
- Outstanding command of written English, in terms both of communication and of grammar
- Professional experience in writing client-facing software documentation with a customer-focused attitude and desire to interface directly with end-user clients
- Strong project management, communication, and cross-group collaboration capabilities
- Ability to understand new APIs, learn how they work, and document them in concise, easy-to-follow
- Experience owning an end-to-end documentation creation process
- Experience with video production or editing.
- You have experience working in developer support/developer relations
- SaaS experience is preferred
- You have Java or C# experience
What's in it for you
- Career growth opportunities
- Friendly collaborative teams and an enjoyable working environment
- Professional skills development and training programs
- Variety of knowledge sharing, training and self-development opportunities
- State of the art, cool, centrally located offices with a warm atmosphere which creates really good working conditions