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Senior Technical Writer for PrimeXM


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On behalf of PrimeXM, Ciklum is looking for a  Senior Technical Writer to join our UA team.

We are looking for an experienced Senior Technical Documentation Writer to help create and build out a modern documentation and user assistance infrastructure.

You will be a core part of the product team working closely with engineering, product support and marketing as well as consumers to prepare technical and end user documentation for our software.


  • Oversee team collaboration with Development, QA, Product Management, and other groups to plan, research, write and revise online documentation – including general overviews, tutorials, installation/configuration instructions, training materials, release notes and API documentation
  • Build and maintain internal and client facing documentation, such as online videos, demos, guided tours, and other educational techniques
  • Review and edit software documentation for accuracy and consistency in tone
  • Produce and edit videos for internal company use


  • Outstanding command of written English, in terms both of communication and of grammar
  • Professional experience in writing client-facing software documentation with a customer-focused attitude and desire to interface directly with end-user clients
  • Strong project management, communication, and cross-group collaboration capabilities
  • Ability to understand new APIs, learn how they work, and document them in concise, easy-to-follow
  • Experience owning an end-to-end documentation creation process
  • Experience with video production or editing.


  • You have experience working in developer support/developer relations
  • SaaS experience is preferred
  • You have Java or C# experience

What's in it for you

  • Career growth opportunities
  • Friendly collaborative teams and an enjoyable working environment
  • Professional skills development and training programs
  • Variety of knowledge sharing, training and self-development opportunities
  • State of the art, cool, centrally located offices with a warm atmosphere which creates really good working conditions

Your dream job isn’t here? Let’s stay in touch! We’ll inform you about the best opportunities.


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