Service Delivery Manager for Ciklum (Dacadoo)

Málaga, Spain

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Dacadoo has developed and runs a fun, easy-to-use and safe way to manage the personal health and wellbeing and fitness of a user, called the dacadoo Health Score Platform. dacadoo has an integrated view of health by integrating lifestyle components such as exercise, nutrition, stress and sleep and it calculates a personal dacadoo Health Score, an indicator of the current health status in real-time of a user. By integrating gaming principles and group dynamics via social networks, dacadoo motivates users to adopt healthier lifestyles.
dacadoo was founded in 2010 in Switzerland and currently employs 30 full time equivalents across the organization. dacadoo works with a on shore development team in Zurich and a near shore team in Kiev of 10 people.

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Description

On behalf of Dacadoo, Ciklum is looking for a Service Delivery Manager to join the Malaga team on a full-time basis.

Responsibilities

  • Technical day-to-day contact of a customer / partner portfolio fostering a strong relationship
  • Ensuring that provided services and delivery standards are met
  • Support professional services team in test phase of new projects and take over lead in day-to-day issue management and release coordination starting with the deployment phase
  • Coordinate releases of new features and language translations with customers
  • Troubleshoot technical issues, collect information and create tickets for the engineering department

Requirements

  • Bachelor or master’s degree in Computer Science or similar preferably with IT/Software/Technical background
  • Experience with external customer facing roles
  • Client communication experience
  • Strong team player with exceptional interpersonal and communication skills
  • Customer-focused and service-based thinking
  • Experience with Service Management Framework (ITIL)
  • Working experience with Jira and other Atlassian productivity tools
  • Experience with Service Operations (Incident, Change)
  • Fluent in English – speaking, reading, and writing

What's in it for you

  • Multicultural and international working environment
  • Open corporate culture with a lot of personal responsibility
  • Supportive and collegial environment
  • Projects in the field of digital transformation, Cloud
  • Private health care
  • Competitive salary