Support Engineer

Description

Ciklum is looking for a Support Engineer to join our team full-time in Bulgaria.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.

Our recently opened delivery hub in Sofia brings exciting global opportunities for Bulgarian tech talents.

About the role:

As a Support Engineer, become a part of a cross-functional development team working for Ciklum Client. 

About the Project:

Our automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.

Responsibilities

• Working in shifts, each shift is 6-9 hours
• Gain and maintain full knowledge of the company's products and flows
• Proactively monitoring, sampling and testing events on the Production environment
• Providing first tier support to any issue raised and found
• Responsibility for customer support cases coming from both emails and phone calls

Requirements

• Excellent communication skills in English – Must
• Technical understanding and experience with Windows and Office – Must
• Experience in technical support Tier 1 or 2 – Advantage 
• Proficient in Microsoft Office – Must
• Experience in video – Advantage
• Experience in Online streaming (CDN) – Advantage
• Experience in dynamic, fast paced, hi-tech environment – Advantage

Personal skills

• Strong technical and problem solving skills
• Proactive, hard worker and fast learner
• Strong communication skills and excellent team worker
• Service oriented approach
• Practical thinking
• Methodological
• Process monitoring and Control
• Organization and order, tying up loose ends
• Passion about sports will be an advantage

What's in it for you

• Care: your health is our priority. We ensure comprehensive company-paid medical insurance, Multisport cards, as well as financial and legal consultations
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: choose how you want to work – a 100% remote or on-site in our office at the heart of Sofia. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up 
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Ciklum entered Bulgaria in 2022 to expand its presence in Eastern Europe and is ready to welcome bright talents. 

Be a part of a big story created right now – let’s grow our delivery centre in Bulgaria together. Boost your skills and knowledge: create and innovate with like-minded professionals as a part of a global company with a local spirit and start-up soul. 

Be bold, not bored! 

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.