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India Remote

Support Engineer

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Description

Ciklum is looking for a Support Engineer to join our team full-time in India.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.

About the role:

As a Support Engineer, become a part of a cross-functional development team working for Our Client.

About the Client:

Our automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.

Responsibilities

  •  Working in shifts, each shift is 7 hours
  • Gain and maintain full knowledge of the company’s products and flows
  • Proactively monitoring, sampling and testing events on the Production environment
  • Providing first tier support to any issue raised and found
  • Responsibility for customer support cases coming from both emails and phone calls

Requirements

  • Excellent communication skills in English (upper-intermediate) – Must
  • Technical understanding and experience with Windows and Office – Must
  • Experience in technical support Tier 1 or 2 – Advantage
  • Proficient in Microsoft Office – Must
  • Experience in video – Advantage
  • Experience in Online streaming (CDN) – Advantage
  • Experience in dynamic, fast paced, hi-tech environment – Advantage

Personal skills

  •  Strong technical and problem solving skills
  • Proactive, hard worker and fast learner
  • Strong communication skills and excellent team worker
  • Service oriented approach
  • Practical thinking
  • Methodological
  • Process monitoring and Control
  • Organization and order, tying up loose ends
  • Passion about sports will be an advantage

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: choose how you want to work – remote or Hybrid or on-site in our offices. Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
  • Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

India is a strategic growth market for Ciklum.

Join the global business with limitless growth opportunities and world-known Fortune 500 clients.

Let’s aim high together and write our history of success in India.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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