Ukraine Remote

Support Engineer



Ciklum is looking for a Support Engineer to join our team full-time in Ukraine.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.

About the role:

As a Support Engineer, become a part of a cross-functional development team working for our Client.

About the Client:

Our product is a digital music distribution platform that empowers independent artists to showcase, sell, and distribute their music directly to fans. It stands out for its transparent, artist-friendly approach and provides a space for direct engagement between creators and their audience.


  • Working in shifts, each shift is 7 hours (8-15; 15-22), Mon-Fri
  • Gain and maintain full knowledge of the company's products and flows
  • Proactively working with basic customer requests and reporting bugs
  • Understand and analyze customers' problem, find appropriate and acceptable solutions
  • Responsibility for customer support cases coming from emails
  • Help to solve problems directly otherwise escalate the issues through the  ticket system to the relevant team
  • Follow, review, and test new project developments to stay several steps ahead of potential support issues


  • Excellent English, both written and speaking skills are required
  • Experience in Customer and Technical Support
  • Proficient in Microsoft Office
  • Experience with Jira, Confluence, Zendesk/Freshdesk or other systems will be a plus
  • Knowledge of HTML/CSS/JavaScript will be a plus

Personal skills

  • Basic technical and problem solving skills
  • Proactive, hard worker and fast learner
  • Strong communication skills and excellent team worker
  • Attention to details
  • Service oriented approach
  • Practical thinking
  • Methodological
  • Analytical skills
  • Management skills
  • Prioritizing and multitasking is a MUST

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: choose how you want to work – a 100% remote or on-site in our offices. Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
  • Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.

Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.
We're committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.


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