Ciklum is looking for a Support Engineer to join our team full-time in Ukraine.
We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.
About the role:
As a Support Engineer, become a part of a cross-functional development team working for our Client.
Working in shifts, each shift is 7 hours (8-15; 15-22), Mon-Fri
Gain and maintain full knowledge of the company's products and flows
Proactively working with basic customer requests and reporting bugs
Understand and analyze customers' problem, find appropriate and acceptable solutions
Responsibility for customer support cases coming from emails
Help to solve problems directly otherwise escalate the issues through the ticket system to the relevant team
Follow, review, and test new project developments to stay several steps ahead of potential support issues
Excellent English, both written and speaking skills are required
Experience in Customer and Technical Support
Proficient in Microsoft Office
Experience with Jira, Confluence, Zendesk/Freshdesk or other systems will be a plus
Basic technical and problem solving skills
Proactive, hard worker and fast learner
Strong communication skills and excellent team worker
Attention to details
Service oriented approach
Prioritizing and multitasking is a MUST
What's in it for you
Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
Flexibility: choose how you want to work – a 100% remote or on-site in our offices. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.
Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.
We're committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.
Be bold, not bored!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
Experiences of tomorrow. Engineered together
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.