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Chennai, India Hybrid

Support Engineer

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Description

Ciklum is looking for a Support Engineer to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

  • First-level support via the ticketing system
  • Collaboration with Tier 2 And Tier 3 on escalated requests
  • Handle customer support cases by
    • checking the logs
    • performing upgrades
    • finding the root cause and fixing them

Requirements

  • Excellent communication skills in English (upper-intermediate)
  • Technical understanding and experience with Windows and Office
  • Experience in technical support Tier 1 or 2
  • Proficient in Microsoft Office
  • Experience in video
  • Experience in Online streaming (CDN)
  • Experience in dynamic, fast-paced, hi-tech environment
  • Good to have experience in Network Protocols
  • Basic technical skills for troubleshooting hardware

Personal skills

  • Strong technical and problem-solving skills
  • Proactive, hard worker, and fast learner
  • Strong communication skills and excellent team worker
  • Service-oriented approach
  • Practical thinking
  • Methodological
  • Process monitoring and Control
  • Organization and order, tying up loose ends
  • Passion about sports will be an advantage

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: hybrid work mode at Chennai or Pune 
  • Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

India is a strategic growth market for Ciklum.
Be a part of a big story created right now. Lets grow our delivery center in India together! Boost your skills and knowledge: create and innovate with like-minded professionals — all of that within a global company with a local spirit and start-up soul. 
Supported by Recognize Partners and expanding globally, we will engineer the experiences of tomorrow! 

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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