Technical Support Engineer 1st / 2nd shift for Zoomdata

Kyiv, Gulliver, Ukraine

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Zoomdata allows users to explore and gain insights from a wide variety of data sources, visualizing large datasets from various sources, relational and non-SQL. We turn data into knowledge, and we do it with an evolving, real-time perspective.

Zoomdata is an innovative company, based in Washington, D.C. focused on creating data analysis and data exploration BI web application platform. The company builds a data visualization platform that provides a simple, intuitive, and collaborative way to visually interact with data to solve business problems.

Zoomdata is funded by Marlin Equity Partners (“Marlin”), a global private equity firm with over $6.7 billion of capital under management.

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Description

On behalf of Zoomdata, a Logi Analytics Company, Ciklum is looking for Technical Support Engineer to join Kyiv team on full-time basis.

Responsibilities

  • Providing Tier 1 and Tier 2 technical Support to customers worldwide;
  • Acting as a liaison between clients and our development team;
  • Improving efficiencies by documenting and standardizing processes for each customer;
  • Troubleshooting customer issues to solve their problems;
  • Reporting and tracking incidents in Zendesk and JIRA;
  • Ability to meet Zoomdata SLAs responding to customers;
  • Ability to relay customer feedback to Sales, Engineering, QA, and Product Management teams.

Requirements

  • BS in an Computer Science or a related field or equivalent practical experience;
  • Excellent problem solving, analytical skills, and an aptitude for learning new technologies;
  • At least 2 years of experience in Support function dealing with clients directly;
  • Fluent written English/Upper intermediate spoken English skills;
  • Strong communication skills and the ability to interface with both technical and non-technical individuals;
  • Working proficiency with Unix-based operating systems and general systems administration knowledge (i.e. VPN, SSH, load balancing, networking, etc.);
  • Experience working with at least one type of relational databases and SQL;
  • Expertise working with systems from a command line interface;
  • Shift work (8:00 – 16:00 or 13:00 – 21:00(mostly)).

Desirable

  • Experience working with Rest APIs, Chrome/Firefox devtools;
  • Experience with network issues troubleshooting, firewall/netstat/nc/curl;
  • Experience with microservice based products, java products.

What's in it for you

  • Training boot-camp to help you ramp up;
  • Career advancement and leadership opportunities;
  • Unique working environment where you communicate and work directly with the client and development team;
  • Competitive salary, career and professional growth;
  • Opportunity to work on a fast-evolving product;
  • Medical and social insurance package;
  • Great office location;
  • MacBookPro workstation.