Technical Support Engineer for Betsson Group

Kyiv, Gulliver, Ukraine

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Description

On behalf of Betsson Group, Ciklum is looking for a Technical Support Engineer to join the Kyiv team on a full-time basis.

Kyiv team is developing Payment system and solutions for our online entertainment platform. The role of Technical Support Engineer means that you will join and influence a project which is being created using the latest technologies (C#, .NET Core, .NET Framework, JS Frameworks (Angular, Ember), Rabbit, Kafka, Docker, AWS, k8s, MS SQL Server, Redis, Cassandra, Couchbase, ASP .NET MVC), and test automation. We are a very Agile team that uses Scrum and common sense to assist in development.

 

Responsibilities

  • Provide high quality 3rd line Technical Support for Payment System to our Customer Support Team in Malta, to our Partners and Engineers in Kyiv Team (Developers, DevOps, QAs etc.)
  • Provide facilitation\orchestration in solving and reducing the number of tickets
  • Participate in regular configurations of Payment System
  • Communicate with partners/business clarifying operational requirements/conditions
  • Learn our Payment System and underlying business model/processes

Requirements

  • Experience in IT/Software industry
  • Knowledge of SQL: you can write scripts and reports
  • Working knowledge of English (written/spoken)
  • Both a strong team player and able to work independently
  • Detail oriented, focused, with the right attitude of ‘getting things done’ and zero inbox
  • Desire to provide luxury support

Desirable

  •  .NET/C# experience
  • Experience with Jira, any source control systems, browser’s console
  • Basic understanding of JS
  • Previous experience in working within payment domain
  • Understanding of online entertainment, gambling industry

What's in it for you

  • Open atmosphere
  • Smart solutions – yes, we produce them
  • Business trips
  • International environment
  • Sport & games activities
  • Office in Gulliver, nice view in every weather
  • Work from home during COVID19 and of course you can visit and work from office
  • Smiles and jokes