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Technical Support Engineer for Ciklum Digital

Dnipro, Lviv

Support

Description

On behalf of Ciklum Digital, Ciklum is looking for a Technical Support Engineer to join the Dnipro/Lviv team on a full-time basis.

Our Support Center’s goal is to provide customers with top-class assistance.

We are looking for service-oriented specialists with excellent English language and excellent communication skills. You should be interested in IT in general and be ready to learn about new products and constantly improve your technical knowledge.

Responsibilities

  • Respond to customers' request (in quick and efficient manner)
  • Service Desk management
  • Understand and analyze customers' problem, find appropriate and acceptable solutions
  • Help to solve most simple problems directly otherwise escalate the issues through our ticket system to the next level development team
  • Check the status of the problem until it is solved
  • Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
  • Update the documentation

Requirements

  • Basic technical background (Basic IT education, courses will be a plus)
  • Basic Windows administration
  • Basic Azure knowledge
  • Understand and analyze requests, react quickly
  • Excellent English, both written and speaking skills are required
  • Service oriented with desire to help people
  • Push the matter through
  • Detail oriented, reliable, stress resistant
  • Responsible, initiative, multitasking is a must, self-organized, eager to learn
  • Able to plan your own time
  • Shift work (morning-day, day-evening, evening-night)
  • Good command of English, both written and speaking skills
  • Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
  • Strong ability to combine monitoring function and other ongoing processes
  • Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST
  • Office: Dnipro/Lviv. Location: Ciklum Office, Dnepropetrovsk/ Lviv

Desirable

  • Experience with Azure pipelines would be an advantage
  • Experience with Jira, Confluence, Zendesk will be a plus
  • Experience on similar (IT support) position will be a plus

What's in it for you

  • Variety of knowledge sharing and training opportunities
  • Unique working environment where you communicate and work directly with client
  • Competitive salary
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits           
  • Working in centrally located office with warm atmosphere which creates really good working conditions

Your dream job isn’t here? Let’s stay in touch! We’ll inform you about the best opportunities.

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