Technical Support Engineer for Ciklum Support Center

Dnipro, Ukraine

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Ciklum is a Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you'll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Read more about the client

Description

We are looking for a Support Engineer to join the Dnipro team on a full-time basis.

As a part of Ciklum, you will be providing support service on behalf of one of our clients.
Our client’s automated sports production solutions revolutionize traditional video capture, production, and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.

 

Our Support Center’s goal is to provide customers with top-class assistance.

We are looking for a service-oriented specialist with excellent English language and excellent communication skills. You should be interested in IT in general and be ready to learn about new products and constantly improve your technical knowledge.

Responsibilities

  • Shift work (morning-day, day-evening, evening-night)
  • Gain and maintain full knowledge of the company’s products and flows
  • Proactively monitoring, sampling, and testing events on the Production environment
  • Providing second-tier support to any issue raised and found

Requirements

  • Intermediate technical English
  • Strong problem solving skills
  • Advanced understanding of OS, both Windows and Linux
  • Proficient in Microsoft Office
  • Experience in dynamic, fast paced, hi-tech environment
  • Experience in Online streaming (CDN)
  • Experience in writing batches and scripts
  • Experience in video streaming

Personal skills

  • Strong technical and problem solving skills​
  • Proactive, hard worker and fast learner
  • Strong communication skills and excellent team worker
  • Service oriented approach
  • Practical thinking
  • Methodological
  • Process monitoring and Control
  • Organization and order, tying up loose ends
  • Passion about sports will be an advantage

What's in it for you

  • Variety of knowledge sharing and training opportunities
  • Unique working environment where you communicate and work directly with client
  • Competitive salary
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits
  • Working in centrally located office with warm atmosphere which creates really good working conditions