Ciklum Support Center delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.
We are looking for a Support Engineer to join our Dnipro team on a full-time basis.
As a part of Ciklum, you will be providing support service on behalf of one of our clients.
Our client’s automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.
Our Support Center’s goal is to provide customers with a top-class assistance.
We are looking for a service-oriented specialist with excellent English language and excellent communication skills. You should be interested in IT in general and be ready to learn about new products and constantly improve your technical knowledge.
- Shift work (morning-day, day-evening, evening-night)
- Gain and maintain full knowledge of the company’s’ products and flows.
- Proactively monitoring, sampling and testing events on the Production environment.
- Providing second tier support to any issue raised and found.
- Intermediate technical English
- Strong problem-solving skills
- Advanced understanding of OS, both Windows and Linux
- Proficient in Microsoft Office
- Experience in dynamic, fast paced, hi-tech environment
- Experience in Online streaming (CDN)
- Experience in writing batches and scripts
- Experience in video streaming
- Strong technical and problem solving skills
- Proactive, hard worker and fast learner
- Strong communication skills and excellent team worker
- Service oriented approach
- Practical thinking
- Process monitoring and Control
- Organization and order, tying up loose ends
- Passion about sports will be an advantage
What's in it for you
- Variety of knowledge sharing and training opportunities
- Unique working environment where you communicate and work directly with client
- Competitive salary
- Career and professional growth
- Possibility to work in a big and successful company
- Long-term employment with 20 working-days paid vacation and other social benefits
- Working in centrally located office with warm atmosphere which creates really good working conditions