Technical Support Specialist for Ciklum Digital (Dnipro)

Dnipro, Ukraine

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Ciklum is a Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you'll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Read more about the client

Description

On behalf of Ciklum Digital, Ciklum is looking for a Technical support specialist to join Dnipro team on a full-time basis.

Responsibilities

  • Respond to customers’ request (in quick and efficient manner)
  • Service Desk management
  • Understand and analyze customers’ problem, find appropriate and acceptable solutions
  • Help to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support level
  • Check the status of the problem until it is solved
  • Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
  • Update the documentation
  • Email, voice and conference communication with customers
  • Ongoing tasks completion whilst meeting set deadlines

Requirements

  • Basic technical background (Basic IT education, courses will be a plus)
  • Familiarity with Active Directory, Exchange Server, SQL Server, Windows Server
  • Experienced user in PC based computer systems
  • Understand and analyze requests, react quickly
  • Excellent English, both written and speaking skills are required
  • Service oriented with desire to help people
  • Push the matter through
  • Detail oriented, reliable, stress resistant
  • Responsible, initiative, multitasking is a must (ability to combine main functions and other ongoing processes), self-organized, eager to learn
  • Able to plan your own time
  • Shift work (morning-day, day-evening, evening-night)
  • Excellent command of oral and written English
  • Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
  • Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST
  • Meet deadlines precisely

Desirable

  • Experience with Active Directory , Exchange Server, SQL Server, Windows Server would be a plus
  • Experience in booking and reservation of air tickets would be a plus
  • Experience with FreshDesk, Zendesk will be a plus
  • Experience on similar (IT support) position will be a plus

Personal skills

  • Detail and service oriented
  • Multitasking
  • Reliable
  • Communicative
  • Responsible
  • Initiative
  • Able to plan own time
  • Self-organized

What's in it for you

  • Variety of knowledge sharing and training opportunities
  • Unique working environment where you communicate and work directly with client
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits
  • Working in centrally located office with warm atmosphere which creates really good working conditions