Description
On behalf of Ciklum Digital, Ciklum is looking for a Technical Support Specialist to join our team on a full-time basis.
Responsibilities
- Respond to customers' request (in quick and efficient manner)
- Service Desk management
- Understand and analyze customers' problem, find appropriate and acceptable solutions
- Help to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support level
- Check the status of the problem until it is solved
- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
- Update the documentation
- Email, voice and conference communication with customers
- Ongoing tasks completion whilst meeting set deadlines
Requirements
- Basic technical background (Basic IT education, courses will be a plus)
- Familiarity with Active Directory, Exchange Server, SQL Server, Windows Server
- Experienced user in PC based computer systems
- Understand and analyze requests, react quickly
- Excellent English, both written and speaking skills are required
- Service oriented with desire to help people
- Push the matter through
- Detail oriented, reliable, stress resistant
- Responsible, initiative, multitasking is a must (ability to combine main functions and other ongoing processes), self-organized, eager to learn
- Able to plan your own time
- Shift work (morning-day, day-evening, evening-night)
- Excellent command of oral and written English
- Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
- Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST
- Meet deadlines precisely
Desirable
- Experience with Active Directory. Exchange Server, SQL Server, Windows Server would be a plus
- Experience with FreshDesk, Zendesk will be a plus
- Experience on similar (IT support) position will be a plus
Personal skills
- Detail and service oriented
- Multitasking
- Reliable
- Communicative
- Responsible
- Initiative
- Able to plan own time
- Self-organized
What's in it for you
- Variety of knowledge sharing and training opportunities
- Unique working environment where you communicate and work directly with client
- Career and professional growth
- Possibility to work in a big and successful company
- Long-term employment with 20 working-days paid vacation and other social benefits
- Working in centrally located office with warm atmosphere which creates really good working conditions
Ciklum
Ciklum is a leading global digital services and software engineering company, serving Fortune 500 and fast-growing organisations. Headquartered in the UK, we unite 3,500+ software developers, designers,...
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