Technical Support Specialist for Ciklum Support Center (Dnipro)

Dnipro, Ukraine

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Ciklum’s Support Centre delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.

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Description

On behalf of our new client, Ciklum Support Center is looking for a Technical  Support Specialist to join Dnipro team on a full-time basis.

Responsibilities

  • Working in shifts, each shift is 6-9 hours.
  • Gain and maintain full knowledge of the company’s’ products and flows.
  • Proactively monitoring, sampling and testing events on the Production environment.
  • Providing second tier support to any issue raised and found..

Requirements

  • Advanced understanding of OS, both Windows and Linux
  • Technical English intermediate ​​
  • Proficient in Microsoft Office

Desirable

  • Experience in dynamic, fast-paced, hi-tech environment
  • Experience in Online streaming (CDN)
  • Experience in writing batches and scripts
  • Experience in video streaming

Personal skills

  • Strong technical and problem-solving skills
  • Proactive, hard worker and fast learner
  • Strong communication skills and excellent team worker
  • Service oriented approach
  • Practical thinking
  • Methodological
  • Process monitoring and Control
  • Organization and order, tying up loose ends
  • Passion about sports will be an advantage

What's in it for you

  • Variety of knowledge sharing and training opportunities;
  • Unique working environment where you communicate and work directly with client;
  • Competitive salary, career and professional growth;
  • Possibility to work in a big and successful company;
  • Long-term employment with 20 working-days paid vacation and other social benefits ;
  • Working in centrally located office with a problem-solving warm atmosphere which creates really good working conditions.