Technical Support Specialist for CSC (Dnipro)

Dnipro, Ukraine

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Ciklum’s Support Centre delivers efficient and timely customer and technical support. We can either support the efforts of your existing in-house team or provide a complete turnkey support solution.
Ciklum’s support personnel serve your customers in a friendly and professional manner: we respond to customer queries and resolve issues quickly.

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Description

On behalf of Ciklum Support Center, Ciklum is looking for a Technical Support Specialist to join the Dnipro team on a full-time basis.

 

Our Customer’s automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.

Responsibilities

  • Working in shifts, each shift is 6-9 hours
  • Gain and maintain full knowledge of the company’s’ products and flows
  • Proactively monitoring, sampling and testing events on the Production environment
  • Providing second tier support to any issue raised and found

Requirements

  • Advanced understanding of OS, both Windows and Linux
  • Technical English intermediate
  • Proficient in Microsoft Office

Desirable

  • Experience in dynamic, fast paced, hi-tech environment
  • Experience in Online streaming (CDN)
  • Experience in writing batches and scripts
  • Experience in video streaming

Personal skills

  • Strong technical and problem solving skills
  • Proactive, hard worker and fast learner
  • Strong communication skills and excellent team worker
  • Service oriented approach
  • Practical thinking
  • Methodological
  • Process monitoring and Control
  • Organization and order, tying up loose ends
  • Passion about sports will be an advantage

What's in it for you

  • Variety of knowledge sharing and training opportunities
  • Unique working environment where you communicate and work directly with client
  • Competitive salary
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits
  • Working in centrally located office with warm atmosphere which creates really good working conditions