Description
It's you who can make an impact! Join our dynamic team as an Account Coordinator and shape tomorrow's innovations! It is the dream job for those passionate about Account Management and crave a vibrant team atmosphere. Apply yourself or drop us a line if you know someone who fits the role. Let's enjoy the engineering and vibrant international environment together!
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As an Account Coordinator, you will serve as the primary liaison between the Account Management team and Client’s operational teams, ensuring smooth communication, seamless reporting, and strategic collaboration. This role focuses on tracking advertiser performance, sharing insights, and optimizing account success through data-driven recommendations. The ideal candidate should have a strong digital marketing background, analytical expertise, and a proactive approach to improving advertiser engagement and campaign efficiency.
What to expect at Client?
We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people who are honest, self-aware and intent on bettering themselves each day. If you love growth – professional and personal, then Client is most likely the place for you!
What do we do?
Client is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.
Responsibilities
Performance Reporting & Analysis
- Collect and analyze advertiser account performance data (Spend, CTR, CPA, ROAS, Impressions)
- Generate and share automated reports and insights dashboards with the client
- Identify trends, inefficiencies, and growth opportunities for advertiser accounts
Strategic Collaboration & Stakeholder Engagement
- Act as the critical link between client-side Account Managers and Client’s operations teams
- Attend weekly and ad-hoc meetings with the client to discuss advertiser performance and growth strategies
- Share data-driven strategic recommendations to improve campaign success and engagement
Campaign Optimization & Execution
- Work closely with internal teams to adjust budgets, optimize creatives, and enhance targeting strategies
- Collaborate on automation initiatives to streamline campaign management
- Ensure advertiser onboarding, engagement, and retention success through proactive interventions
Governance & Continuous Improvement
- Lead weekly/monthly business reviews (WBRs) to present key insights and drive decision-making
- Align with internal operations to ensure program-level OKRs (Objectives & Key Results) are met
- Provide input on process enhancements, automation, and service improvements to optimize efficiency
Client Success & Support
- Address advertiser queries with accurate, real-time insights from the client-side platform
- Drive more CSAT (Customer Satisfaction) survey responses to assess and improve service quality
- Execute pilot projects and new initiatives to test, evaluate, and scale innovative solutions
Requirements
- 4+ years of experience in digital marketing, campaign management, or client services
- Proven expertise in performance tracking, reporting automation, and digital campaign optimization
- Strong analytical skills with experience in Excel, Google Sheets, and BI dashboards for data analysis
- Excellent verbal and written communication skills for stakeholder interactions
- Ability to prioritize and multitask in a fast-paced, results-driven environment
- Experience working cross-functionally between client services, operations, and strategy teams.
- Must be adaptable to rotational shifts for global support coverage
Desirable
- Experience in SaaS, FinTech, or B2B customer onboarding and account management
- Knowledge of industry best practices in customer success and retention strategies
- Familiarity with project management methodologies (e.g., Agile, Scrum)
What's in it for you
- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and mental health programs, 5 undocumented sick-leave days per year
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Long-term employment with 20 working-days paid vacation and local bank holidays
- Flexibility: 100% remote work mode
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
About us:
Join a well-established company and a friendly team of professionals.
Our Delivery Center in Malaga is one of the leading IT hubs in Andalusia – it provides an exceptional mix of vibrant tech talent community, wide-open access to expertise advancement opportunities, hybrid/remote work setup & endless Mediterranean seashore summer.
Seize the perks of global opportunities, local atmosphere and industry-leading clients.
Be bold, not bored!
Experiences of tomorrow. Engineered together
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
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