Ciklum is looking for an Account Director to join our team full-time in Germany.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
We are looking for an experienced Account Director with a minimum of 10 years’ experience to manage a group of existing key accounts in the DACH region. As an Account Director you will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.
Role identifier – GTM 50
Responsibilities
Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market
Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
Open business opportunities with net new logos and facilitate deal shaping
Support technological and digital transformation conversations and initiatives at a strategic level
Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
Manage the account and delivery team performance
Manage escalations for client account and provide help/support to team members by acting as the single point of contact
Identify and manage engagement risks, flagging issues early managing to resolution
Achieve quarterly targets/quotas and KPI’s for client accounts
Lead opportunities through all stages of the sales process from prospect to delivery
Ensure pipeline quality and quantity in CRM and follow Ciklum sales process
Requirements
Minimum of 10 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
Demonstrable knowledge of a number of verticals like Consumer Goods, Retail / Digital Commerce, Media and Publishing, Travel, Banking and Financial Services / Fintech, Technology companies / ISVs, Manufacturing including the related latest industry trends and operational expertise
Experience in selling custom software development and/or digital transformation services is highly preferred
Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
Strong commercial and contractual acumen
Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
Fluency both in German and English
Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams
What's in it for you
Private Equity backed environment to foster growth and collaboration
Competitive compensation package
Build your career in a proven successful high growth company with unique service offering on the market
Variety of knowledge sharing, training and self-development opportunities
Be bold, not bored!
Experiences of tomorrow. Engineered together
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
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