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Kyiv, Ukraine Hybrid Administrative

Account Manager

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Description

Ciklum is looking for an Account Manager to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As an Account Manager, become a part of a cross-functional development team engineering experiences of tomorrow. We’re searching for a charismatic and results-driven professional to support Ciklum’s clients in Europe, build trusted partnerships, and drive client satisfaction.

As an Account Manager, you will take ownership of your account/portfolio, ensuring overall growth, profitability, and seamless delivery in collaboration with delivery management and other supporting functions.

Responsibilities

  • Build strong, sustainable long-term relationships with clients in Europe, ensuring a deep operational understanding of their businesses, needs, and priorities to consistently exceed expectations
  • Maintain a strong focus on growth, identifying opportunities to expand client accounts and deliver added value through Ciklum’s services
  • Act as the primary point of contact for clients, collaborating closely with delivery, technical, and go-to-market teams to ensure seamless communication and alignment on all projects
  • Oversee and manage the day-to-day operations of client accounts, including handling escalations, addressing challenges, and ensuring high-quality delivery within agreed timelines and budgets
  • Drive the growth of client accounts by proactively identifying and executing opportunities for upselling and cross-selling services that align with their business goals
  • Manage commercial and contractual discussions, ensuring pipeline quality in CRM and adherence to Ciklum’s sales processes
  • Take ownership of engagement risks, addressing issues promptly and working towards successful outcomes for both Ciklum and the client

Requirements

  • 3+ years of hands-on experience in Account Management, Sales, Delivery, or Project Management within IT services, consulting, or technology solutions, working directly with international clients
  • Proven ability to manage account-level P&L, oversee contracts, invoicing, and commercial negotiations with a strong focus on financial outcomes
  • A results-driven mindset with exceptional communication skills, enabling the building of trust and long-lasting partnerships with clients across Europe
  • Demonstrated operational focus with the capability to identify growth opportunities, manage client escalations, and ensure successful outcomes in high-pressure environments

What's in it for you

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
  • Global impact: work on projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:
Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.
Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.
We're committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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