Description
It's you who can make an impact! Join our dynamic team as a Account Manager and shape tomorrow's innovations! It is the dream job for those passionate and crave a vibrant team atmosphere. Apply yourself or drop us a line if you know someone who fits the role. Let's enjoy the engineering and vibrant international environment together!
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Account Manager, you'll become a part of a cross-functional development team engineering experiences of tomorrow. In this role, you will play a crucial part in delivering a seamless onboarding experience for new customers while managing a portfolio of 200–300 existing accounts. Your primary focus will be guiding customers through the onboarding journey, providing best practices, and ensuring long-term success on our platform.
By working closely with customers from the start, you will drive product adoption, ensure smooth platform implementation, and proactively address potential challenges. You will also support ongoing account management by offering strategic insights, fostering customer engagement, and identifying growth opportunities. Success in this role will be measured by onboarding completion rates, customer satisfaction, product adoption, and customer retention.
We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people who are honest, self-aware and intent on bettering themselves each day. If you love growth – professional and personal, then is most likely the place for you!
Our client is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.
Responsibilities
- Onboarding & Implementation:
- Serve as the primary point of contact for new customers, guiding them through the onboarding process—from account setup to full adoption
- Conduct onboarding sessions to educate customers on platform capabilities, campaign setup, performance tracking, and best practices
- Develop and execute customized onboarding plans tailored to customer goals and specific use cases
- Identify and resolve potential onboarding challenges to ensure a smooth and efficient customer experience
- Collaborate with internal teams (Product, Marketing, and Support) to enhance onboarding resources, training materials, and automation strategies
- Ongoing Account Management & Growth:
- Build and maintain strong relationships with customers, acting as a strategic advisor to help them maximize platform value
- Regularly monitor customer engagement and proactively recommend optimizations to drive long-term success
- Educate customers on advanced features, new products, and platform updates to enhance their experience
- Work closely with support teams to assist customers in troubleshooting technical or performance-related issues
- Provide data-driven insights and strategic recommendations to drive customer retention and subscription renewals
- Advocate for customers by sharing feedback with Product, Engineering, and Marketing teams to drive continuous improvement
Requirements
- 2+ years of experience in Customer Onboarding, Customer Success, Account Management, or a related field
- Strong understanding of onboarding methodologies, platform implementation, and driving product adoption
- Proficiency in CRM tools (e.g., Salesforce), data platforms (e.g., Tableau, Anaplan), and communication tools (e.g., Outreach.io, Zendesk)
- Exceptional communication and training skills, with the ability to convey complex concepts clearly and effectively
- Ability to manage multiple onboarding projects simultaneously while ensuring customers stay on track
- Problem-solving mindset with a proactive approach to identifying and resolving customer challenges
- Ability to work independently and adapt to evolving priorities in a fast-paced environment
- Highly organized, with a sense of urgency to meet deadlines while delivering high-quality customer experiences
- Candidates must have native-level proficiency in Spanish or Italian and strong English communication skills
This role is ideal for someone who thrives in a dynamic environment, is passionate about helping customers succeed, and is eager to build a seamless onboarding experience that delivers long-term value.
What's in it for you
- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
About us:
Join a well-established company and a friendly team of professionals.
Our Delivery Center in Malaga is one of the leading IT hubs in Andalusia – it provides an exceptional mix of vibrant tech talent community, wide-open access to expertise advancement opportunities, hybrid/remote work setup & endless Mediterranean seashore summer.
Seize the perks of global opportunities, local atmosphere and industry-leading clients.
Be bold, not bored!
Experiences of tomorrow. Engineered together
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
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