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Canada Remote Administrative

Account Manager

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Description

Ciklum is looking for an Account Manager to join our team full-time in Canada.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As an Account Manager, you will serve as the primary liaison between the Account Management team and Client’s operational teams, ensuring smooth communication, seamless reporting, and strategic collaboration. This role focuses on tracking advertiser performance, sharing insights, and optimizing account success through data-driven recommendations. The ideal candidate should have a strong digital marketing background, analytical expertise, and a proactive approach to improving advertiser engagement and campaign efficiency.

What to expect at Client?
We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people who are honest, self-aware and intent on bettering themselves each day. If you love growth – professional and personal, then Client is most likely the place for you!

What do we do?
Client is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.

Responsibilities

 Performance Reporting & Analysis

  • Collect and analyze advertiser account performance data (Spend, CTR, CPA, ROAS, Impressions)
  • Generate and share automated reports and insights dashboards with the client
  • Identify trends, inefficiencies, and growth opportunities for advertiser accounts

Strategic Collaboration & Stakeholder Engagement

  • Act as the critical link between client-side Account Managers and MediaMint’s operations teams
  • Attend weekly and ad-hoc meetings with the client to discuss advertiser performance and growth strategies
  • Share data-driven strategic recommendations to improve campaign success and engagement

Campaign Optimization & Execution

  • Work closely with internal teams to adjust budgets, optimize creatives, and enhance targeting strategies
  • Collaborate on automation initiatives to streamline campaign management
  • Ensure advertiser onboarding, engagement, and retention success through proactive interventions

Governance & Continuous Improvement

  • Lead weekly/monthly business reviews (WBRs) to present key insights and drive decision-making
  • Align with internal operations to ensure program-level OKRs (Objectives & Key Results) are met
  • Provide input on process enhancements, automation, and service improvements to optimize efficiency

Client Success & Support

  • Address advertiser queries with accurate, real-time insights from the client-side platform
  • Drive more CSAT (Customer Satisfaction) survey responses to assess and improve service quality
  • Execute pilot projects and new initiatives to test, evaluate, and scale innovative solutions

Requirements

  • 4+ years of experience in digital marketing, campaign management, or client services
  • Proven expertise in performance tracking, reporting automation, and digital campaign optimization
  • Strong analytical skills with experience in Excel, Google Sheets, and BI dashboards for data analysis
  • Excellent verbal and written communication skills for stakeholder interactions
  • Ability to prioritize and multitask in a fast-paced, results-driven environment
  • Experience working cross-functionally between client services, operations, and strategy teams
  • Must be adaptable to rotational shifts for global support coverage

What's in it for you

  • Care: your mental and physical health is our priority. We ensure non-deductible medical insurance
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  •  100% remote work (please move this to the top of the list)
  • Welcoming environment: feel empowered with a friendly team, informal atmosphere within the company and regular team-building events

About us:
Canada is a strategic growth market for Ciklum.
Be a part of a big story created right now. Let’s grow our delivery center in Canada/US together! Boost your skills and knowledge: create and innovate with like-minded professionals — all of that within a global company with a local spirit and start-up soul. 
Supported by Recognize Partners and expanding globally, we will engineer the experiences of tomorrow! 
Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

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